Bad support experience with Positive Grid Bias Preamp and software?

Discussion in 'Amps and Cabs [BG]' started by cflat, Mar 7, 2018.


  1. Does anyone have any experience with Positive Grid company and support?
    I have just got the new Rack preamp...Very cool piece of equipment, and it runs with the cool Bias amp software.

    Unfortunately I cannot activate it with my code,,so I cannot use the pre to its full potential...

    Does anyone actually work at Positive Grid in support?? I am getting pissed.

    Have I bought more crap?
     
  2. Strangely, my brand new Positive Grid Rack preamp catastrophically failed at a gig after 3 ours at home setting up..., and customer service has not responded whatsoever, period...Now THAT's customer service!
     
  3. Primary

    Primary TB Assistant

    Here are some related products that TB members are talking about. Clicking on a product will take you to TB’s partner, Primary, where you can find links to TB discussions about these products.

     
    Sep 26, 2021

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