Bad support experience with Positive Grid Bias Preamp and software?

Discussion in 'Amps and Cabs [BG]' started by cflat, Mar 7, 2018.

  1. Does anyone have any experience with Positive Grid company and support?
    I have just got the new Rack preamp...Very cool piece of equipment, and it runs with the cool Bias amp software.

    Unfortunately I cannot activate it with my code,,so I cannot use the pre to its full potential...

    Does anyone actually work at Positive Grid in support?? I am getting pissed.

    Have I bought more crap?
  2. Strangely, my brand new Positive Grid Rack preamp catastrophically failed at a gig after 3 ours at home setting up..., and customer service has not responded whatsoever, period...Now THAT's customer service!
  3. Primary

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