Double Bass Baggs Gigpro Problem

[Earl]

For those who have an LR Baggs Gigpro preamp, have you ever experienced the volume pot being noisy when turning it? The sound does not cut out at all, it just makes a static-like sound when moving it. I tried cleaning the pot with contact cleaner, changing the battery (was dead quiet for few minutes after changing, then the noise came back), cords, amps etc. Nothing seems to change it. This is the second unit that I have had the same problem with.

 

[Francois Blais]

Does the phantom power switch have any effect?
If turned ON or OFF, do you still have the noise?

Same question with the TRIM pot.
Is placing it in a different position affects the noise?

Same question with the Gain control. (the one next to the input jack, not the Volume)
Is placing it in a different position affects the noise?

Same question with the tone controls.
Is placing them in a different position affects the noise?

Same question with the invert control.
Is placing it On or OFF affects the noise?

That said, I once got in touch with their Tech support, and they answered really quickly.
Good luck!

 

[Earl]

None of that has any effect, and there is only noise when turning the volume up or down.

 

[Francois Blais]

Did you try a different pickup?

 

[Earl]

Did you try a different pickup?

Tried two different pickups.

 

[Don Kasper]

Paging @Eric Hochberg
He may have some info for you.
Thx.

 

[iAsh]

Open it up and see if the pot has come loose from the PC board it’s (probably) mounted on.

 

[Eric Hochberg]

I'd message customer service. They've been very responsive IME. I've never had that issue with the two Gigpros I use.

 

[Ric Vice]

If you can get to the backside of the pot and it has entry points to access the shaft then a little Deoxit 5 sprayed in there
solve the issue.

 

[Earl]

Open it up and see if the pot has come loose from the PC board it’s (probably) mounted on.

Seems fine

 

[Earl]

If you can get to the backside of the pot and it has entry points to access the shaft then a little Deoxit 5 sprayed in there
solve the issue.

Tried that with no change.

 

[Earl]

The really strange thing is why the one I sent back with the same problem works for the dealer.

 

[Francois Blais]

Do you have a small multimeter?
Open the unit and monitor the battery voltage when it's operating.
Maybe it draws too much current and the battery voltage is dropping.
What kind/brand of battery are you using by the way?

 

[Earl]

Do you have a small multimeter?
Open the unit and monitor the battery voltage when it's operating.
Maybe it draws too much current and the battery voltage is dropping.
What kind/brand of battery are you using by the way?

I don't have a multimeter. I tried Duracell and Energizer alkaline batteries.

 

[Sam Reese]

LR Baggs customer service is top notch.
[email protected] - phone support (805) 929-3545

 

[Earl]

LR Baggs customer service is top notch.
[email protected] - phone support (805) 929-3545

I just emailed them, thanks.

 

[iAsh]

Seems fine

Bad pot probably. Unless it’s only mounted to just the chassis not the PC board too replacing it yourself is probably anywhere from brutally frustrating to impossible. Baggs will probably do you right if you send it back to them.

 

[Earl]

Bad pot probably. Unless it’s only mounted to just the chassis not the PC board too replacing it yourself is probably anywhere from brutally frustrating to impossible. Baggs will probably do you right if you send it back to them.

Thanks, but if it were the pot it would not work for the dealer. On this one the noise is also on bass and treble.

 

[Earl]

I received a response from support:

Sadly, this is not an issue I've come across before, so I am not entirely sure how to remedy it. I would be happy to have you send the Gigpro back to me for testing, but I have a feeling that it will work just fine through our normal tests.

Do you happen to have an electric bass or something completely different that you can try with the Gigpro?

This is such a strange issue, and I am so sorry that it's been such a hassle to deal with.

 

[Jeff Kissell]

Sorry to be so obvious... did you check your cable(s), pickup jack, etc.? Just like rattles and buzzes on the bass, it's not always clear where the problem lies.