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BB415 yamaha 5 string pblem

hi i hve a BB415 yamaha 5 string and hving pblem with the height of the string.actually its 5mm frm the fret to the string and it sound distort.when i try to low it cnt ply cause the string touch the fret sme places.is ther smthing i need to chg or wht shld i do
 
Maybe you could start with typing readable English. Luckily there's no limit on the length of your messages on this forum, so there's no need to type like this.
No, my english is far from flawless too. But English isn't my first language and I'm at least trying to make it understandable for others. ;)