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Boss BR-1180 Digital Recording Studio problems...

Does anyone use this?

We bought one last year and have been having a problem with it. When transfering tracks to the master track, we are losing about 1/2 of our volume - resulting in a recording that you have to crank all the way up just to listen at a normal volume.

Nearly at wits end over this freakin thing... Any advice or tips would be greatly appreciated. Thanks.