Can't renew subscription!

Discussion in 'Bug Reports' started by Lowtonejoe, Feb 28, 2010.


  1. Lowtonejoe

    Lowtonejoe Supporting Member

    Jul 3, 2004
    Pasco, WA
    Hi,

    I tried to renew my subscription twice using my credit card and got this error each time.

    'The following errors have occurred.
    (13) The merchant login ID or password is invalid or the account is inactive.'

    Any suggestions?

    Thanks.

    Joe.
     
  2. David Wilson

    David Wilson Supporting Member

    Oct 14, 2002
    Lower Westchester, NY
    Hi,
    we got your help desk ticket about this and are investigating
     
  3. Lowtonejoe

    Lowtonejoe Supporting Member

    Jul 3, 2004
    Pasco, WA
    Any word yet?

    Maybe it doesn't matter but I would like to renew before my subscription actually runs out (another day or two).

    Thanks.

    Joe.

    EDIT: The first time I tried to post this response I got this error...
     
  4. paul

    paul Staff Member Founder Administrator

    Jul 20, 2000
    Texas
    Hi Joe,

    I responded to your help desk ticket yesterday - let me know if you didn't get the response and I'll resend.

    Regarding the security token error: are you running Firefox 3.6? If so this is a known bug, that downgrading to 3.5.8 will fix:

    http://support.mozilla.com/en-US/forum/1/565399
     
  5. Primary

    Primary TB Assistant

    Here are some related products that TB members are talking about. Clicking on a product will take you to TB’s partner, Primary, where you can find links to TB discussions about these products.

     
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