If your Onkyo DAP needs a replacement battery in the States (the player tells you it can't hold a charge any longer), they tell you to send it in for **diagnostic** (even though you have already told them it says it needs the battery replaced). They tell you the only USA service center for DAPs is the regional in NY. You ship it on your dime and pay $79
They then tell you parts are no longer available, and if you want it back, you pay another $20 for them to return it. They have been doing this for almost 2 years.
You then take the player to any cell phone rescue store, and they replace the battery for $40. The replacement battery is the exact same brand/size/OEM manufacturer.
Probably 8 guys have fallen for this exact scam in our audiophile club.
So much so that our club sent out a statement as all these players are hitting that 3-4 year mark.
You can get this EXACT TCL battery for $20 anywhere, and it fits either the Pioneer or Onk.
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Don't know about the rest of the world, but in the States, you guys are getting reamed by Pioneer/Onkyo