First off, let me clarify that this has been my first experience ordering something from a custom builder, and I am not including the name of the builder until things get a little more resolved. Just need to rant and get some friendly advice. Now, I have wanted a cab from this company for a long time, a Looonng time, and this summer sold my Deluxe Jazz bass so that I could finally get one (I have many basses and needed a new cab badly). Basically, the customer service has been so sub-par and the wait has been so long that I don't even know if the final product will be worth it in the end. My issue is that every time I email requesting an update and/or pictures, it takes a week or two to get a reply and they never include some pictures. Isn't it standard custom shop practice to hook your customers up with some pictures of where their money is going? Since placing my order, which took three separate phone calls that they answered or returned almost immediately, they haven't answered one of my calls. I know they are busy, but I have been waiting what seems like a long time. Every review I've read was pretty impressed by the accuracy of their 3-4 week build time and I have been waiting roughly 9 weeks, maybe 10. At what point should I start thinking about pulling the plug on this? I have bills to pay and a tour coming up, I already paid my 50% deposit, which they tried to tell me I did NOT pay and I had to get the paypal receipt for, but it's really hard to sit on the other 50% when times are a little on the tough side...I told them they could send me the invoice for the other 50% two weeks ago and they have yet to do that anyways! Not that I'm sure I want to send them $500 more dollars for something I haven't even seen. I just feel kinda trapped in this I guess. I love the cabs the company makes, I know mine will be beautiful, but I loved my deluxe jazz bass too, and so far parting with it has been nothing but regret with nothing to show for it.