<<The main XLR output of existing Solstice units is at line level (high level) and is not adjustable. This works well when the Solstice is connected to a line-level input, but causes problems if the FOH engineer plugs it into a mic-level (low level) input on the mixing board. The mixing board mic inputs have so much gain that they amplify the low level residual noise and the normally inaudible switch pops from the Solstice. One clue that that is what's happening is that one or more volume controls somewhere in the chain end up being turned down essentially all the way to keep from overdriving the mixing board.
The best solution for this is to have the FOH/monitor engineer plug the Solstice into a line-level input (which is what the Solstice is intended to drive). Other FOH/monitor solutions could be to switch in the mixing board mic input attenuator on that channel, or to install an external XLR attenuator at the mixing board on that channel. Another option is to feed the main 1/4" output of the Solstice into a good DI box, and then use the Master Volume control on the Solstice to reduce the signal to mic level. If two FOH inputs are available, the Ch1 and Ch2 XLR outputs of the Solstice (which are mic level) can be used, and then mixed together by the sound engineer(s).
The next production lot of Solstice preamps will have the main XLR output, as well as the main 1/4" output, adjustable in level with the Master Volume control. We have occasionally modified old units (e.g. Glen Phillips) to have this feature, but we can't modify more than a couple units in engineering without delaying new products.
We have had a few complaints about the high XLR output level in the past, which is why we modified the production design. >>