It is mostly about the people who work there. If they are unfriendly, act like jerks, and/or don’t know their stuff, it is unlikely I will enjoy shopping there.
If, on the other hand, they are nice (#1 consideration), treat customers well, and are knowledgeable things tend to go well.
Pricing is pretty uniform throughout the industry so I don’t find that to be a primary consideration. On the other hand, if they are willing to negotiate (particularly on used gear), that is a plus. Selection is also not as big a deal since one can order just about anything.
I hate to admit it, but when it comes to used gear it is tough to beat Guitar Center.
It comes down to good customer service.
If, on the other hand, they are nice (#1 consideration), treat customers well, and are knowledgeable things tend to go well.
Pricing is pretty uniform throughout the industry so I don’t find that to be a primary consideration. On the other hand, if they are willing to negotiate (particularly on used gear), that is a plus. Selection is also not as big a deal since one can order just about anything.
I hate to admit it, but when it comes to used gear it is tough to beat Guitar Center.
It comes down to good customer service.