Sadly, I agree with Doug. While I don't think it's a fair reflection of GK as a company, it is titled as a point of view and based on that person's experience. I would certainly never approach something this way, and it's probably just on the line leaning into the gray area Will.
The only good news for GK is that the thread has gone this far and is overwhelmingly telling a story that seems to provide more reasons to trust GK than not. I feel bad watching companies that have consistently treated customers so well (including many of us) take an undeserved (IMO) public beating.