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Dropped Tube amp help

#64
Couple of points to make:

First I am curious if the box had FRAGILE written on it anywhere?
If so you might as well put PLEASE THROW THIS UP AGINST THE WALL AS HARD AS YOU CAN! right underneath FRAGILE or maybe PILE ALL THE HEAVY SH&T ON THIS BOX, PLEASE!....:rollno: I have talked to a couple of EX UPS guys who acted like it was a game to them...how much stuff can we tear up today?

Second, how well do you know the Packaging store? I use 1 guy at a Postal Plus for all my shipping and I have sent HUNDREDS of things UPS and only had 1 claim. I felt awful for the other guy and refunded his money on an Epifani amp that I sold and then my shipper handled the entire process for me. He went to bat for me and guaranteed that either the carrier would pay me or he would. Sure enough I got a check from the carrier for the full amount of insurance within just a few days of them getting the amp (It came to the shipper and I had to pick it up from him). It always helps to have an EXPERT in your corner. Get to know 1 person that you use for all your shipping and use that person all the time. When the time comes they will usually go to bat for you and make your life MUCH simpler. This guy did everything for me. All I had to do was give him the tracking number on the package and he called when he got the check to come and get it. Couldn't have been simpler...

By the way - TRASH the amp and get a new one! from the looks of it somebody threw that out on the ground MORE THAN ONCE...:(

Good Luck!

Peace,

T
 
#66
well I have an update of sorts. Brent has been talking with the UPS store and apperently they never shipped my amp to the service center, they have just been bouncing the amp around (I would hate to see what it looks like now) pointing fingers trying to "make me forget". Brent told me this last night, and lo and behold, UPS shows up at my door today and asked if the package was supposed to come here. The guy was very confused, and he said it had like 6 labels on it and sounds extremely broken. I chuckled (what else can I do at this point) and told him it supposed to go to the service center. So now the UPS store says they are going to expedite this process and hopefully by next week theyll cut me a check for $1100....I just want to get an amp. I just recently purchased an SX fretless but now I have no amp to stinkin hear it! haha
 
#67
The last update. About time, enough of the UPS store vs UPS crap. Somebody down the line (UPS) finally ponied up and is paying. It was insured for $1000 (the extra $100 was for the shipping) and they sent the money to Brent. He is sending me a check for $1000 and this whole thing will be done with. What a pain, but at least I have some dough to get an amp. I do want to say that Brent (thedude77md) is one of the MOST helpful guys on this planet. he has stuck with me through all of this ( over a month) and has been the main contact with UPS and the UPS store. Hes a really great guy and I wanted to publically thank him :) I am so glad this whole thing was done on talkbass versus evilbay or worse...craigslist. Hope youre enjoying that Yorkville man! But anyway to anyone who was wondering....the amp im sure is COMPLETELY destroyed now, and they didnt send it back to me....o well. Thanks everyone for listening
 
#68
Glad it finally worked out. I used to work for UPS a long time ago, and their policy is to make you fight for every penny in a claim, but they do eventually pay when it's their fault. They're jerks, but they're fair jerks.

As far as marking packages fragile, it's better to do it than not do it because most employees will be a little more careful, but dropping and slamming is a way of life in all package companies, so you better pack it like it's alive.
 
#69
T-Bird said:
One thing bugs me though. Why the need of the insurance? Is the law different over there than it's over here? In here the shipping company is responsible for the goods as long as it's in their posession and is supposed to pay for any and all damages during that period of time. I do know that as a fact as the majority of my gear is from the insurance companys store.
Click to expand...

Logic and common sense would say this SHOULD be the case.
In this day and age and the United Nation of Litigation, nobody can ever take responsibility for their action (or inaction).
Why bother shipping anything through these companies, when we can just take our gear and smash it ourselves and get the same outcome.
It is ridiculous that companies we PAY to transport and deliver goods have NO responsibility for said goods arriving safely! :scowl:

/end of rant
 
#71
seamonkey said:
Looks like it didn't work out so good for Brent
He now doesn't have an amp, or the money.
Click to expand...

Ummm I think you are mistaken....we traded amps plus I sent him some cash. So hes had an amp for like a month now. the amp i sent him was a Yorkville XS800, and the one he sent me was the Fender 300 Pro....UPS pretty much destroyed the Fender 300. He got the Yorkville and has been using it :) Ive been waiting for UPS to pay me for the damaged amp, because I am the one with no amp. So this is a good thing. He has an amp, and I have money on the way :)
 

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