Hi folks,
In March, I had an email conversation with Steve from the String Emporium, about a defective Finale bow they'd sent me. I sent back the bow, and Steve said they'd replace it with a new one. Since they day I sent the bow, I haven't got any answers to my emails (I've tried various sending and receiving addresses in case their spam filter is deleting my messages), and the new bow hasn't arrived either. I live in Europe, so phoning them isn't an option
I wouldn't normally ask things like this publicly, it's just it's nearly two months since I last heard from them. When I was messaging with Steve, I got a really good impression of him and the customer service level at the shop. I wonder if there's something happened at the String Emporium that's keeping them from answering? Do you know anything about this? I'll be glad to get my bow as soon as possible, but I understand if there's something (illness or the like) in the way.
yours
Enne
In March, I had an email conversation with Steve from the String Emporium, about a defective Finale bow they'd sent me. I sent back the bow, and Steve said they'd replace it with a new one. Since they day I sent the bow, I haven't got any answers to my emails (I've tried various sending and receiving addresses in case their spam filter is deleting my messages), and the new bow hasn't arrived either. I live in Europe, so phoning them isn't an option
I wouldn't normally ask things like this publicly, it's just it's nearly two months since I last heard from them. When I was messaging with Steve, I got a really good impression of him and the customer service level at the shop. I wonder if there's something happened at the String Emporium that's keeping them from answering? Do you know anything about this? I'll be glad to get my bow as soon as possible, but I understand if there's something (illness or the like) in the way.
yours
Enne
