FedEx - is it just me...

[Shepsdad]

I ordered a couple Ethernet switches at work once, and half an hour later, I got a notice from the mail room that my switches had arrived. There they were, the right model, 2 of them, my name, the right supplier - how did they do that?

I was scratching my head trying to figure out how they did that, until my boss told me he'd ordered a couple switches (same exact type I had) a couple days prior, and as he was going to be out of the office, he put my name on the order to deliver them to.

I don’t have one that good, but a couple years ago, I ordered an audio interface from a brick and mortar store in San jose California at around 8:00 pm on a Saturday evening. I live in Indiana, and the estimated delivery date of the following Wednesday seemed a little optimistic to me, but okay, whatever.

At around 9:30 AM the following Monday, less than 40 hours after placing my order, I get a notification from USPS, saying my package is out for delivery, and about an hour later, I get another notification saying my package was delivered!

By this time, I’m thinking something is screwed up, no way the package got from California to Indiana in that short amount time, so I left work to go home and see exactly what was delivered, and there it was, my audio interface!!!

I gave that seller an excellent review on ebay, and wished I could have given some acknowledgment to the post office.

 

[Lowbrow]

Just you.

 

[covermego]

Oh great another FedEx bashing thread. I bet you guys wish Leo Fedex had never started the company in the first place.

Yeah, mann.... they were fine until Leo sold out to C olumbia B ox and parcel S ervice. Then things just went downhill.
Thanks, OP, for getting the bretheren all riled up over the same issues, LOL! Isn't that what TB is all about??!!?!?
Lol, I'll spare my thoughts about freight carriers.............. BTDT
Now, onto the rest of this thread, for my dining and dancing pleasure......

 

[Discount Bassy]

I was okay and a little frustrated with the consistently erroneous trackingover the years. I was less than okay with over $4k in damaged gear in multiple shipments in less than two months. I'm surprised a retailer would use them after eating shipping on an item, paying for a return label, replacing the item and then shipping the second item for a single sale. I guess it is the part of the price of doing business online.

 

[N. Kentucky Bass]

Quick rant.

Every single time FedEx gives me a delivery date, the next day they UPDATE it with a date that's 2 days earlier, and then I get no updates...

...and it arrives 2 days late. On the original date they sent.

Do they do that just to be annoying? Is it just in NYC? I wouldn't mind if my wife wasn't home waiting because she has to sign for it.

This exact experience happened to me two weeks ago. I ordered a new Aged White Pearloid pickguard for my Fender American Professional II Jazz bass directly from Fender. Ended up arriving two days late per OP's description. For some reason, the package went from So. Calif. to Portland, Oregon, and then half-way back down California here to Ukiah. And here I've been wondering if the botched delivery was due to not having ordered Tort.

 

[Danny C]

I just bought a bass off a fellow TBer and he sent it from Cali to NJ using USPS. Deal done mid day on Wednesday and bass at my door Friday morning. I was shocked how fast it arrived and very happy as it went to Friday nights gig. From the label on the box it was right in line, possibly lower price than the other carriers. Definitely consider using them in the future. And tracking was spot on.

 

[stevensivak]

I always believed the USPS is great for small packages but much more expensive on things like a complete bass??? No longer true?

 

[57pbass]

FedEx Signature Required packages are a nightmare for me since they are usually a day late but I have to be around to sign in case it arrives on schedule.

 

[Danny C]

He told me that they accept a box the size of a bass. It was a short scale in the proper box inside of a full sized bass box. I didn't notice the full shipping weight but the bass was 8 pounds and was also in a full size Hiscox hard shell case so there was some weight to it with 2 boxes and packing materials. And I guess you choose how much insurance ya want. But yes USPS does ship a bass and it went very well.

 

[Cory rich40]

I alway has stuff delivered to my place of employment, or if purchases at GC, delivered to the store.

In answer to your question, happens out here in the corn fields of Illinois too, and yes, it’s annoying.

I have stuff delivered to my workplace too. Works out pretty good if it doesn’t get delivered exactly on time

 

[Queue]

This bass came from Japan in ONE DAY! I have no problem with FedEx. (Although I do think they'd initially said it would be delivered on Monday?) I had it shipped to my office, as there's staff in the mailroom to sign, and it is secure.

 

[jnewmark]

I've had all these things happen to me at one time or another, but here's one that really takes the cake. I was waiting for a Fedex delivery. It said its " out for delivery", everyday, for several days. No package. Then nothing but, " delayed, no certain delivery date at this time." I finally got through to a customer service supervisor, who guaranteed me that she would find out where it was. Long story short, the driver(s) claimed they " couldn't find my house !" This, after getting Fedex deliveries for years. The supervisor actually had to email the driver a map, highlighted in yellow as how to get to my house ! Wow !

 

[Real Soon]

FedEx took three weeks to deliver a package coming from OK to GA. It evidently arrived at the local center, did not get delivered, sat at the hub, then got loaded on a truck headed for Birmingham. Crossed over into MS for a couple of days. Back in Birmingham for a couple more. Eventually I guess someone found it, then it finally made it to my doorstep.

This isn't the first, nor is it the second time they've had problems. The first, I was able to get someone to run a trace and locate/redirect my package. The second, however....

As of right now, I have a box of Gatorade Propel packets floating around somewhere near Portland, OR, originally shipped Jan 9 of this year. I kid you not. Tracking #.

 

[2112]

They’re batting 1.000 here. EVERY single delivery. I hang @ the crib with my thumbs up my keester, a day wasted, and there’s NO ONE you can call. Their customer support is garbage. Their CEO is a moron- they liquidated their fleet at the start of the pandemic thinking the world was gonna stop and even Amazon won’t use them. Awful company, awful to work for, looking forward to their demise.

I couldn't agree more whole-heartedly and can't say it any better.

 

[Grinderman]

USPS has a distribution center in my town. It's about the same distance from my place as the post office. When I get tracking from USPS, sometimes a package will hit the distribution center at 4 AM , and then the post office a couple hours later, and I get it that day. But sometimes, it gets to the distraction center at 2 AM, and takes a dozen hours to get to the post office, and it gets to me....a day later. A package can go all the way across the country in a day, and the last 4 miles takes another day.

And then there was my package that went from California to Guam on the way to me (I live in the midwest). Yeah, that one was a few days late.

Well, no wonder why then.

 

[Smooth_bass88]

Delivery companies need to learn to under promise and exceed expectation. It's a win/ win for everybody.

also, recipients need to be more patient. Most companies like FedEx and UPS are overworked and understaffed.

 

[Bluzeman90]

They're spectacularly bad in St Louis. I prefer UPS or USPS. Have near perfect records with both of them, almost no good experience with FedEx, particularly near a holiday

 

[E2942]

I set my deliveries to will call pickup & they seem to play a little game with me when I do that.
When it comes to the delivery date, it goes into limbo, reads that they're accepting my request & rerouting the package.

This adds two days to the delivery date, in just about every case, but the same truck that goes past here every day just takes it down the road a bit to the CVS or Dollar Tree.
I had to stop accepting deliveries at home, when possible, because they cannot seem to get it to the correct address.

 

[2saddleslab]

also, recipients need to be more patient. Most companies like FedEx and UPS are overworked and understaffed.

Can't disagree with that.

 

[fhm555]

...I never had any issues with UPS.

May be an indication it's a regional thing. Before I quit using them I was lucky if my package made it into the ditch beside our driveway. The majority of UPS deliveries ended with me going to the hub and picking it up. They would show it delivered when it was not, or had been dropped halfway across town, and there was always package damage. Without exception, any package that did find it's way to my ditch was so mutilated things had fallen out, or been removed. Either way, it was a constant PITA. I switched to a FedEx account and my troubles were over. My house can't be seen from the road and the driveway looks like a cow path up into the woods about a hundred yards off the road, not marked in any way, but FedEx came right to my door the first time, and every other time after.
A UPS guy told me they used the USPS database for addresses and we never had mail delivered to our place, so that could have been the reason for the dismal performance. I don't know what method FedEx uses, but they've always delivered on the appointed date with no problems so I've never had reason to inquire as to why they couldn't find me.