I hear you and I get it. The full story is my ex, who I am shipping the TV to, filed a claim be cause they broke (destroyed) it. Then they want a FAX and I have to emphasize that, FAX. Well we didn't have a fax machine that was workable, her company didn't have one and my company was having network problems due to a firewall issue. So I went to the FedEx place which is one of those shipping/printing facilities (remember Kinkos). Then the guy there says we only deal with the shipper. At no time was the recipient advised that the shipper was the responsible party in the event of a claim. So he proceeded to process it as though it was the shippers issue and in the meantime failed to inform the imbecile shipper that he hadn't legitimately filed a claim, now get this , I was only faxing a receipt of the original purchase to establish value I was not expecting a circus of dunces to follow.Yeah, as a seller you pretty much have to go to one of the locations and get a straight answer on how the insurance claim process works.
When you ship something with insurance via FedEx, do they give you some sort of paperwork outlining their policy ?
When I sold antique glassware on eBay that I inherited, I used USPS Priority exclusively. That was years ago but I can only recall a couple of instances where the item got broke. Both times they reimburse the buyer in person at their local post office station. But again that was long ago.. they might have changed.
Seems like the recipient would be the one that would file the claim and would have to carry the damaged item into one of the local locations.
I'm just speculating though.
Then, when my blood pressure level is about at the bottom of the Hoover Dam level the idiot on the other end says you can take pic of it with you phone and send it it. So WHY recommend the archaic requirement of FAX???
So I went to the liquor cab and poured a stiff shot of Bulleit Bourbon.
So now I feel better but I realize I have only had a therapeutic effect on my own nervous system and haven't addressed the problem of TOTAL IGNORANCE on the side of the vendor. Which works to their advantage because sometimes we just give up. And they win.