Fret Nation

[michael_t]

Thank you all for your feedback, both positive and negative we take all comments to heart and do all we can to improve on things.

We welcome anyone to reach out to us who feels they had been wronged in the past and we would love the opportunity to make things right. We understand communication is key, we did have some email issues in the past, most recently where our emails were down for almost two weeks. In cases like that we use the phone numbers the user enters and in many cases those go to voice-mail boxes that are not setup yet or are not working at all.

During the email downtime we have upgraded our mail system and do not anticipate any emails being overlooked. If you do feel you are not receiving email replies please do not hesitate to send another email, text or call us. We are here for you.

Thank you for your continued support.

Lara
FretNation

I've been pleasantly surprised to see this post this morning. Good to see Fret Nation back onboard with us. Lara, I personally welcome your presence here!

This is rather timely as I've just received my last order from FN this past week. Jason was great to deal with as always, going above and beyond in putting together a 4-set deal for me. No communication issues and he was very personable and professional through the whole process.

 

[J Posega]

I've never had issues with Jason at all. He's been respondent when I've emailed and when I've sent messages through Facebook. I recognize that bad customer service experiences do happen, but between myself and my friends, none of us have had a negative experience.

I haven't ordered anything there recently but plan to give them my business again soon.

 

[Bobbadfinger]

I never had anything but great service from Fret Nation. And they didn't BS me about not shipping to a different address from my CC, just like another vendor that has Strings on its name.