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Frustrating

Not hard to believe at all. They have their quotas that they have to make. They will also get a " “Failure to Maintain Demonstrated Performance Levels.” write up if they don't make enough. More than 2 will get you fired.

So either way, they're risking getting fired.

If the person whose signature they forged gets the package, they probably will never know or say anything.

From what I understand, drivers are micromanaged over things like how many left turns they make in a day and stuff like that. They make decent coin, but it never really sounded like a company I'd like to work for.
 
The last time I used UPS my package wound up across town at some random address, the box was busted open and all but the largest item in my order was missing.

Had it not been for having my phone number on the ship label and a nice old lady who called to inform me my package was on her back porch steps I would never have known where it was.

Granted, you can't see the house from the street and our (unmarked) driveway looks like a cow path up into the woods, but I had my number put on the label in hopes the UPS guy would call when he couldn't find the house. Instead he just dropped my package off close to the end of his route that day and marked it as delivered. I was already used to having to run down to the distribution center to pick up my packages when they were brought back as undeliverable, but when they started just throwing them out at random I gave up on using them.

Oddly enough FedEx comes right to my door in a regular van whenever I get a packed shipped by them, but all I got from UPS was excuses about how they were not required to call, or find an address that is not clearly marked. They (UPS) also work exclusively off the USPS database and our street address is not in there so that is apparently another strike against us when it comes to UPS finding us.
 
The last time I used UPS my package wound up across town at some random address, the box was busted open and all but the largest item in my order was missing.



Had it not been for having my phone number on the ship label and a nice old lady who called to inform me my package was on her back porch steps I would never have known where it was.



Granted, you can't see the house from the street and our (unmarked) driveway looks like a cow path up into the woods, but I had my number put on the label in hopes the UPS guy would call when he couldn't find the house. Instead he just dropped my package off close to the end of his route that day and marked it as delivered. I was already used to having to run down to the distribution center to pick up my packages when they were brought back as undeliverable, but when they started just throwing them out at random I gave up on using them.



Oddly enough FedEx comes right to my door in a regular van whenever I get a packed shipped by them, but all I got from UPS was excuses about how they were not required to call, or find an address that is not clearly marked. They (UPS) also work exclusively off the USPS database and our street address is not in there so that is apparently another strike against us when it comes to UPS finding us.



Seems FedEx has better record with me also. I've had them actually go thru my gate into my backyard and put the package in my back screen house for me.
 
... This is my second UPS bass delivery (out of four) in which the bass attempted to drive itself through the end of the case because it was dropped on its head during shipping.

Probably fell off of the sorting conveyor. Sections of the sorting conveyor system are elevated well above the warehouse floor to allow underneath access. Some systems have skirting but it doesn't always work.

I'd think that a nose-first dive off a conveyor about 12 feet or so onto a concrete floor slab would do the damage depicted.
 
Thankfully, I've never had any issues with deliveries from UPS or elsewhere. They've always left the packages on my front porch. I also work in receiving and deal with the UPS/FedEx guys on a regular basis; not many issues there either. A few times they've left packages on the dock without so much as a call, that irks me. Or I get a call from someone in the building looking for their package, which hasn't been delivered but apparently I've signed for it already. Usually everything goes smoothly. I feel for those who have to deal with the hassles.
 
I used to have to deal with this nonsense all the time. These days, I count my lucky stars I live in a building with a reliable front desk/doorman.
 
UPS in Canada can suck an egg too. I won't even get started on all the ways they have screwed up deliveries for me. It has now gotten to the point where if a company is only willing to use UPS I won't buy from them. Plus UPS does their own brokerage at the border so you get flat out raped on anything coming from the states.

Fedex on the other hand has been nothing short of perfect. The local Fedex driver even calls me around 8:00am and asks if I'll be home when he's in my area. If I'm not he asks if there's anywhere else I'd like it delivered or if another day would be better!!
 
One thing to remember though - although ultimately the particular carrier is responsible for their drivers/delivery-persons, it often comes down to just that - the particular individual regardless of whether it's USPS/UPS/Fedex/DHL, etc.
In my old neighborhood, USPS was amazing, Fedex was a nightmare, UPS and DHL were decent. Now in my new area, USPS is horrible, the rest great... it just changes depending on the individual driver's work ethic it would seem. I'm not sure that a blanket statement "UPS sucks" etc etc is fair. Though like I said, they are ultimately responsible for their employees so I do see where that's coming from..
 
I used to have to deal with this nonsense all the time. These days, I count my lucky stars I live in a building with a reliable front desk/doorman.

Do you have this guy?

jeffersons-doorman.jpg


-Mike
 
Uh..... Sooooooooooo are they supposed to reroute an entire truckload of stuff and try to read your mind as to when you will be home? I don't get your point. What SHOULD they do?

How about giving us the option (without charging for the "convenience") of scheduling a delivery time as part of their "service".

Considering based on traffic patterns I've witnessed (and having worked every conceivable shift variation over the years), the majority of working folks are going home between 3 & 6 pm. So, with that in mind, maybe residential deliveries should not be scheduled during "business hours".

I believe that answers your query as to what they should do. For what it's worth, I work in warehousing, have for almost twenty years now, and have spent a number of those years in shipping and receiving.
 
Every business receives merchandise, supplies, etc. Your office may not be a delivery location, but there's gotta be a dock somewhere with your employer who accepts regular shipments.

My employer doesn't allow this for much the same reason. There is a UPS store nearby that will accept packages for me for $5 a shot which beats the hell out of having a bass sit at my front door all day. If I had a box there is would be free, but I just use them to ship and receive packages so it's not often enough for a monthly fee.