Help.
I am an owner and user of the FI however my pedal has malfunctioned and correspondence from PA has failed to resolve the issue.
On the pedal itself the parameters section illuminates a digit per value of each parameter the default being "5".
On my pedal, after Note Level On/Note Level Off, the digit no longer lights up and the values don't operate. To be clear, the digit works for the first two parameters and when the knob is turned furthermore the digit goes dark and stays dark for the entire rotation, until it is returned to the Note On/Off Level.
Recourse: I tried factory reset from the pedal itself following the YouTube instructions provided by a trusted user(thank you), however it didn't have any effect. The pedal remains in the same state.
I also tried the FI 3.6 Update Link and it stays in a state of updating... The light blinking rapidly without concluding it's data transfer.
Resulting in the pedal remaining in the malfunctioned state.
All of this was communicated to PA and no solution was offered. He asked for a video and I sent it and that's were the correspondence ended. I wrote to support to start over without any response.
This is unfortunate because the pedals are on sale and I will buy 3 more because my rig will require 2 to operate and 2 as backup. But if I cannot own 1 and get some support. How can I proceed? There wasn't any poor communication, it just ended. So, I hope he is well, and would pick up my correspondence.
Until then has anyone got the magic solution or am I holding a brick?