Genzler Amplification - Best in Class customer service

[eldoctorbass]

I've been a longtime user of Genzler Amplfication and currently own a Magellan 350, 800 and preamp pedal. When one had an issue recently I contacted the Genzler site, not expecting a quick response. But not only did I get a quick response, it was from Jeff himself, who carefully helped me through getting it repaired, quickly and easily. That's the kind of service and QC that will make brand loyalists into ambassadors. I couldn't be happier with my Genzler purchases and will continue to spread the word! (thank you, @agedhorse, for also providing input).

 

[Jeff Genzler]

Thank you for the kind words. In today's world they are sincere appreciated. We do carry a great responsibility that you and other players like you, rely on our gear.

 

[JamesGrant]

Genzler - ‘Class A quality in a class D amplifier’

 

[jjk2007]

The top notch CS of Genzler Amplification was definitely part of the equation when I was shopping for a new amp company several years ago. Zero regrets!

 

[MaxSpinrun]

I can also verify that CS from Genzler is the best. I have had the pleasure of communicating directly with Jeff when needing info to make a decision on which cab to purchase. The Magellan 800 is an absolute gem. Also have the Pre/DI. All made very well and have a very solid feel.

IMHO, monitoring many amp/cab threads, on TB, Genzler has very low instances of an issues needing service. Very well engineered products!
Would highly recommend Genzler gear, highly underrated.

 

[JamesGrant]

Genzler - ‘Class A quality in a class D amplifier’

I should add - I spent a load of time and effort shooting out different amp/head combos. I settled on Magellan 800, and (for the weight and the sound) a GR Bass 410AT (12Kg - 1200W RMS and sounds how I want!)
A few years later my father and I repeated the exercise for his rig. He chose a Magellan 350 and the Genzler 2x10. A sweet little (footprint) rig! Lovely sound and looks visually great. We tried EVERYTHING, it’s a ‘bullseye’!

The Magellan has now done hundreds of gigs in all sorts of venues - never given me any trouble, not even crackly pots despite the English weather and hot humid venues!

 

[biobass]

Years ago, back in the Genz Benz days, the NeoPak 3.5 was being phased out prior to the release of the Shuttle series. Many shops, especially online, were selling the NeoPaks at greatly reduced prices. I was suspicious that these may be grey market without warranty. I emailed Genz Benz, it happened to be on a Thanksgiving morning, to ask whether a certain on line seller was legit. I wasn’t expecting a reply until at least after the weekend. Mr. Genzler answered my email that night, apologizing that he hadn’t answered sooner, that, yes, the dealer was legit!

I ended up buying my NeoPak (and later my Shuttle, Berg speakers, and much else) from Glenn at the much missed Bass Specialties in Bensalem, PA. I still use that NeoPak, approaching 20 years old, which Agedhorse serviced once. I have since given my Shuttle 6.0 to my brother, also a bass player, who is using it regularly.

I also now have the Magellan Pre/DI, which I use for both electric and upright.

I am completely sold on any products and service that come from the Genz lineage and people, Jeff G. Jeff S, Andy, Roger, and those whose names I don’t know. Grazie Mille!

 

[Moonskunk]

I had an issue with one of my BA 10-2 cabs a few months ago and after emailing Jeff I received a response within an hour. Next thing you know I get a phone call from the man himself. After discussing the matter debating whether the issue was the 10" driver or the array sytem, which either of them could be mailed to me to install myself Jeff informed me that he had never had an issue with the 10" speaker in the BA-10 2. Jeff recommended that I remove the grill and unplug the array drivers and see if the issue went away which I did and the issue persisted. I was fairly certain it was the 10" driver but Jeff decided that it would be best if I sent the entire cabinet back to him to completely check out and to be absolutely certain. I told Jeff that it would be rather expensive to ship the cabinet to him and that it was beyond my means at that time. Jeff paused a moment then low and behold out of goodness of his heart Jeff said he was sending me a return shipping label. I boxed up the cabinet and sent it to Jeff and within 2 weeks I had my cabinet back with new 10" driver installed good as new. Unbelievable service from Jeff and Genzler. That's my personal testimony, thanks again Jeff.

 

[Bar Band Bassman]

I am completely sold on any products and service that come from the Genz lineage and people, Jeff G. Jeff S, Andy, Roger, and those whose names I don’t know. Grazie Mille!

Ditto. I had an issue with my Shuttle back in the Genz Benz era. Called and Jeff answered, knew what the solution was, had me send it back. He modded it and returned it no charge! More recently, Andy (@agedhorse) has helped me keep it fit and gig-worthy. Still my go-to.

BBB

 

[Turn Em Loose]

It doesn't get better with Genzler or Mesa. Customer service or product quality. Loves me some Genzler!! (And Mesa!)

 

[edwinhurwitz]

I’ll add my voice to the crowd. Jeff is the best! I now have one of each of the amps and they have all been bullet proof. Everyone who’s played through my rig(s) is sold.

 

[Kenny056]

Both of these rigs will be buried with me.

...yeah right, my children have already called dibs on all of Jeff's gear!

 

[Old Blastard]

Friends asked why I went with Genzler fear instead of something good but cheaper.

I told them I talked with Mr Genzler in social media.

Mr. Fender has yet to return my email.

 

[nervous]

I am going to late response here in full agreement. There are only a tiny handful willing to as effectively and fearlessly engage with their customers and that has certainly earned my loyalty. Truly exceptional. And it does not hurt that he products are also top tier.

 

[noahw1]

Agreed 100%. Jeff is fantastic.