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GK MB 212 II Rant. Not Happy

#225
Fat Freddy said:
Harsh or not.....The very fact that a typo could cause me to go ampless for an extended period of time and have to resort to posting on TB and having to prove my honesty by posting pics of my receipts......No sorry.....To hell with that.....
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IF the unit was registered either online or with the warranty card after purchase G-K would have known the unit was sold as new on that date. Without that registration it was an out of warranty unit that like many, was never registered after sale. Very, very few manufacturers would respond any other way. You can count the others on one hand with fingers missing. No company has crystal balls to consult and G-K is one of the companies that will go the extra for out of warranty if treated respectfully. Enjoy whatever your chosen "brand" is and god help them if it breaks down.
 
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#226
B-string said:
It is a little worrisome that Bob (user rag) has not signed on since late May. He was here quite often in the past. I hope everything is okay with him.
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I quoted myself to say I have heard rag (Robert A Gallien) is doing well. He has been busy doing what he does so well and enjoys most. Engineering future products from Stockton, CA.
 
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#227
Fat Freddy said:
Whether I believe that other companies are less likely to have this scenario happen, or not, is completely irrelevant to this discussion....I also have no need, or desire, to present evidence to you whatever my position may be....

This thread concerns GK and their service center...Not any other company....

Trying to put this as simply as I possibly can....I don't like the way that StudioGC has been treated by GK or the service center....

He's been made to wait for an extended period of time before any resolution to his problem has been addressed and even now he STILL doesn't have a working amp.....

He's been made to look like he's at fault for the problems he's faced and I have absolutely no intention of taking the chance of finding myself in a similar position to him.....

That's it.....
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someone already pointed out that the ''service'' centre probably does service on multiple brands under warranty. GK themselves did what was reasonable for supporting ''out of warranty'' gear. It's a bit tough on GK being tarred over the ''service'' centre dragging their feet. If you were in the same city as OP I would understand.

It was just before I was active on TB that there was a major kerfuffle over a dud new model 500w GK micro. Everybody got made whole. A swing and a miss followed by a home run.

This thread has one negative anecdote. It's historical. He even came back in to mention he hardly ever sees GK in for repairs at his shop.

Everyone else's outrage is down to the TYPO causing the usual and expected stellar GK support to vanish. The two parties really ought to have discovered that in discussion. Email really ain't that wonderful some days.
 
#228
B-string said:
IF the unit was registered either online or with the warranty card after purchase G-K would have known the unit was sold as new on that date. Without that registration it was an out of warranty unit that like many, was never registered after sale. Very, very few manufacturers would respond any other way. You can count the others on one hand with fingers missing. No company has crystal balls to consult and G-K is one of the companies that will go the extra for out of warranty if treated respectfully. Enjoy whatever your chosen "brand" is and god help them if it breaks down.
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Breaking down is forgivable....Being treated badly after that isn't.....
 
#229
Fat Freddy said:
Breaking down is forgivable....Being treated badly after that isn't.....
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As far as I can determine the only bad actor here is the repair shop, badly mis-named as Professional Technical Service. They don't seem very professional, obviously lacking technically, and service was not part of the equation at all or this post would have never existed.
 
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#230
GK has always had a stellar reputation in my book, and what is obvious now that all the facts are known is that they would have stepped up as usual had they been fully aware of all the facts up front.

Personally, I always contact the manufacturer first when I have a problem, and I always take time to register products within a few days after purchasing them - perhaps that would have been helpful here, maybe not. That having been said, Chuck Levin's could have given better advice to OP (who showed up with all the correct original documentation) and the service center sort of looks bad no matter how you spin any of the facts.

The good news is that GK is doing what GK always has done for me and the folks I know when there is an issue with one of their products, and the OP is going to end up with a working rig he likes. A circuitous and frustrating route to arrive at satisfaction to be sure, albeit still a good outcome.
 
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#235
Fat Freddy said:
So why are GK using them?.....
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That's not for him to answer. You can ask Jason that question, he left his contact information. You've already expressed your displeasure with GK, and your feelings are your own. It's probably time for you to move on and start listening to other brands of amps.

This thread keeps using poor 3rd party information to drag GK and other members through the mud. Let it go already.
 
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#237
blubass said:
That's not for him to answer. You can ask Jason that question, he left his contact information. You've already expressed your displeasure with GK, and your feelings are your own. It's probably time for you to move on and start listening to other brands of amps.

This thread keeps using poor 3rd party information to drag GK and other members through the mud. Let it go already.
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I've done nothing but reply to questions or respond to posts with negative attitudes toward me for a little while now....

Tell you what.....You leave ME alone to go find an alternative amp and I'll leave you alone OK?.....
 
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#238
Fat Freddy said:
Breaking down is forgivable....Being treated badly after that isn't.....
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I'm not sure what world you live in, but breakdowns can and do happen with anything made by man or nature. But many here including me apparently, have given you too much rope already and you have hung yourself well with it. Don't waste your time responding, off to the ignore list you go.

Enjoy life more, it always seems too short.
 
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#239
I have already taken care of the issue for StudioGC at this point but would like to address the topic of the service center briefly. They are a well established company that we have been associated with since approx. 2003.
I did a quick search of a few other manufacturing companies in the MI industry ( Fender, Mesa, Peavey, Yamaha etc. ) and this company shows up as authorized service provider for every one of them. I think judging them on a single experience is a little misguided.

Jason
GK
 
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