Pudgychef, when you said Zen G "hit the nail", you agreed with Zen G's interpretation, or assumption of what was said. GK did not say, " We couldn't care less", as he interpreted it. In fact, what GK was quoted as saying was, "we have no control over the repair facility...we just send parts there".
That means exactly what it means. There was no hidden meaning in that sentence. Factually, GK has no control over a 3rd party repair facility. They have no idea of their work load, staffing, standard operating procedures, and they're not in their chain of management. They provide service parts to the company when they're ordered, and that, as they stated, is the extent of their relations and affiliation to the company.
GK is not in a position to say, "hey company, you're not repairing this persons amp fast enough. You need to put his amp repair order in front of everyone else's". If they were in that position, every manufacturer that facility repairs
Could leapfrog each other, barking orders to the company, effectively eliminating their own management.
As I said before, it's the repair facilities fault, up to that point. If GK still isn't cooperative, that's a different situation, and not what I was commenting on. Some manufacturers go above and beyond. That's exceptional business. Just because a company doesn't drop ship a product on their own dime immediately upon hearing about an issue, doesn't mean they have poor customer service. A companies' warranty card has their obligations, conditions and exceptions for repairs under warranty.
