GC is the worst. Prices are too high and intelligence too low.
Recently I needed strings. I had a gift card that wasn't used so I go to GC, who don't have the strings but can order them.
OK cool. Later I find out that they charged me $2.00 shipping and handling for ordering strings that they don't have in stock.
I wait almost two weeks, no one bothers to call, so I call and yep "they just came in."
When I get them I tell the sales guy I'm not happy about the two buck surcharge. He says it's store policy. I talk to the manger, who logs on to juststrings.com and says "see, they charge a delivery fee."
I say true but their price is also lower, and the strings come to my door in a few days, not weeks, and I don't have to pick them up.
The sales guy chimes in with "well you had a choice to buy here or not to buy here so it's your fault."
Now there's a way to make friends and influence people huh?
I really didn't care about the two bucks, it was just the principle of the thing. They don't have the strings, make me pay in advance, wait two weeks, then charge me for shipping and handling of a product they didn't have in stock.
I was so pissed mostly at the sales rep and the managers attitude more than anything that I went elsewhere and bought a rack case the same day. A sale they could have had but instead felt "well I had a choice." Cool, so I make one and went elsewhere.
I them emailed the corporate office and told them I'd never deal with them again and because
Musicians Friend was an affiliate, I wouldn't deal with them either.
I never argued with them, never raised my voice, never gave them a hard time. I simply used my dollars to speak for me.
What a bunch of jerks.