I think going in to kick the tires, so to speak,is expected in the store I frequent. Of course I know them and they know me,they know I'm allways looking at what's new in the store. They also know I'm not coming in just to kill time and I make purchases on occaion. I go in and chat for a while then ASK if it's okay to check out whatever I'm interested in,they always say sure, if you need help just ask. I feel it's important to build a relationship with the store or stores you visit. While I may buy an amp or processing gear without trying them first,I will never buy a bass or guitar that I can't hold in my hands and play. Just my thing I guess. To me it's worth a two hour drive to Detroit or Chicago if I can't find what I need locally. I consider Lansing local and love to stop in at Elderlys when shopping for a new bass or guitar,some wonderful people on staff as well as great instruments.
I wish my experiences were positive, because it's not like I want small local businesses to die. Far from it.
Our local independent shop has a great lessons program - tons of practice rooms and instructors available for anything, including evening hours. I think it's how they survive. Both of my kids have had lessons there, and we have more than satisfied with their instructors - most of which work on cash basis, and are not employees of the store.
As for everything else related to the store itself, let me just say they are just lucky they are the only game in town.
1) Their repair/luthier services have been spotty with me. I had great results my first time w/my p-bass. I raved about it for a long time. Not to so great results since then with guitars. I never spoke face-to-face with their luthier, which IMO is bad practice on their part. These are my babies that needed actual work, not just a setup or repair. It would have been nice to actually talk to someone. No, I had to just "drop them off", and hope for the best. The fact that it worked out the first time I would come to realize was a fluke.
2) Despite the fact that I went in their weekly to pay for lessons for my kids for almost two years, nobody in the store took the opportunity to get to know me or my kids' names. With few exceptions, every time I've gone in they treated me like I've never been there before, and like I was inconveniencing them. These aren't teenagers, either. These are grownups, like the managers and/or owners. They have a table by the cashier desk where a bunch of them sit and jab all day, ignoring customers. I personally don't expect salespeople to wait on me hand and foot. But I really don't like having to interrupt some staff conversation to get some help, either.
My mechanic? Knows me and my wife by name, remembers what cars we drive, and what work he has done on them. Talks to me when I go in. This certainly keeps us coming back. I'm not sure why this isn't the norm.
All they would have had to do is give someone like me, say 3 minutes to ask about me and my music equipment needs and interests, whether for me or for my family. Take the moment to get to know me personally, show some interest in what makes me tick (which curiously enough happens to be music), and you better bet I will support you. Nope. Just another parent coming in to pay for their brat's lessons.
Apart from any ego bruising on my part, that's just bad business that I would rather not support. My guitarist has stopped shopping there. And he is willing to spend far more on equipment purchases than I am. He bought a special edition Fender Deluxe from MF, and not on sale as I recall. He's not an internet buyer, but lo and behold our local shop doesn't stock fender amps. He did go in a couple times to test out the amps they did have. But one too many times being treated like crap for him sealed the deal with MF.
This is why I take with a grain of salt when local businesses blame customers for not supporting local businesses. If you want to compete with the internet, you actually have to compete. Oh yeah, on that note. Their website? Hasn't been updated in several years and is a total unusable mess.