OK - I am sending this to him today, since he is closed until Tuesday. This will give him ample time to decide how he will rectify the situation:
Roger -
You just did the jazz pickup installation on my Lake Placid Precision bass that I picked up Saturday afternoon. On closer inspection, I am extremely dissatisfied with the work. At first glance the routing looked rough but perhaps acceptable, but when I got it home and looked at it under the lights, it is clearly a freehand approach and not acceptable on this kind of an instrument. What is worse, as I inspected it closer, I realized that the pickup is not even centered with the other pickup and the bridge! It is off by a good quarter inch or more. Other than looking shoddy, it also means that the strings are not properly lined up to the pole pieces of the pickup. I have photos I am happy to share.
My concern, Roger, is that this is an unrepairable mistake and that what has happened here is the destruction of my $1,500+ bass guitar. This bass, as I told you when I dropped it off, is a custom American Design Experience bass that is one of a kind and had sentimental value as well as dollar investment from me.
I am contacting my credit card company now to put a dispute in on the charge. I am also going to ask for compensation in the form of a new Fender American Precision bass body or $500 cash to replace the now unrepairable, unusable body you returned to me.
I appreciate the effort and fully support local businesses like yours. Unfortunately, I cannot overlook this and need to reach resolution immediately.
I look forward to hearing from you promptly.