How do you feel about Sweetwater rep calls?

[WRM]

Happy with my Rep, follow-up on orders and few unsolicited contacts. I wish I was closer and could have done the @davec get-together...

 

[klejst]

I don't really have a rep as I told them I did not want/need one, however I always told the last few guys I talked to that I don't want any calls, newsletters, catalogs sent to me, or emails sent to me either and they have been respectful of my demands. Never had an issue with Sweetwater though, always been top notch the handful of times I used them.

 

[C Stone]

The guy they've assigned to me says he's "a bass guy".
He called me last year because I took the Sire V5 out of my cart. Sweetwater was backordered and I got it from CME.
I asked him what he plays and he said that he just got an Aerodyne.
I asked him what he was playing prior to that and he described it but couldn't name it.
From his description, it's a Teisco Del Ray bass. A Teisco Del Ray was my first bass.
The only way that's your main axe is if you only play bass as a hobby, you're lying, or you're a guitar player.
He said I can call him just to chat about "bass stuff".

I forgot about him until he called me today about the Sire Z3 I ordered.
He asked me why I bought the bass. I told him because I want the Stingray sound but the Sire has a better price point.
Then he asked me what I was gonna do with it--if I needed it for a specific project or something.
I don't like invasive questions, especially from strangers.
But then it hit me that he was fishing to see if he could sell me anything else.
I gently brushed him off and the call ended.

A lot of people like Sweetwater's customer service.
Are the people who call you from there more sincere than this guy?
The guy is doing his job and everybody's gotta make a living. so I guess it's cool.
Do you guys enjoy talking to your Sweetwater reps?

Um no, only family and friends get my phone #.

 

[Brian Patterson]

They are salesmen. What do expect them to talk about? Asking about additional items you might need is an established tactic - I get the same treatment at a restaurant. You don't have to tip these guys!

I get a thank you on almost every buy - nothing else. Can't get offended - yet! They are a model others need to imitate if they can.

 

[MultiScaleMale]

The best people to target for sales are previous customers.