Yikes! Good luck. The nut on mine has a really sharp point one the inside of the G string, so it pokes when I play down low. I thought about just filing it, but I'm gonna exchange it. There were just too many issues for me to be paying for a "new" instrument. Support got back to me to say they'd refund my shipping cost as a way to apologize for the issues. But, it's B stock condition. I told them I'm happy with it in general and want another one. It should be free to have them pick it up and send the exchange because it's got defects and it's still in the 14 day window after purchase. I played it live a couple times this week, and I quickly discovered the fret ends were sharper than I thought, and I had not filed anything yet. Got some decent scratching on my fretting hand. One almost went deep enough for blood.
Here's hoping the next one they look over a little better before boxing it up. Still need to get new strings, tuners, Dunlop straplocks, and a case/bag.