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I'm officially boycotting Guitar Center

My best GC experience was at the Southfield, MI store - fantastic and genuine service and great selection. I've had some decent experiences at the Glen Burnie, MD location but nothing special - I mostly go to Bill's Music in Catonsville for any of my needs. I have had plenty of horrible experiences at GC, especially the one in Indianapolis.
 
I called them last week to see if they had any rack ears for my amp. The guy I talked to on the phone assured me that they had something for my amp.
So I went to the Boston store over by Fenway which is a real PITA to get to at 4:30 due to traffic but I had the time so I went for it.
So I go in the store and nobody greets me or asks if I need any help. All the employees were just standing around talking amongst themselves.
I ask about the rack ears and the first guy didn't really know what they were so he sent me upstairs to their sound reinforcement department.
The clerk there didn't seem to knowledgeable either. He told me that rack ears are manufacture specific.
They don't have rack ears in stock!! Thanks for wasting my time!
Anyways, this was the worst customer service experience I've dealt with. I'm done with this store. I don't even like shopping there to begin with, they've destroyed so many mom and pop shops and are just a greedy corporate entity.
I am sorry if I offended anyone who works or shops there. I'm sharing my experience and this is not the first time I've had a bad experience with this company.
End Rant. Thanks for reading and sharing your experiences if you have any. Oh, and it's Friday, enjoy the weekend!
I think we have all experienced this kind of service at one place or another. It's caused by people not having the experience or training required to perform their function. I always try to find a "go to" guy that I deal almost exclusively with. My guy is not employed by them any longer so it's my responsibility to find a replacement.
That's one thing about Sweetwater that I like. The sales engineer that you have stays with you. This system is great because that salesman knows you what you do. This helps immensely when trying to find things like rack ears. They go to classes on a continual bases to educate themselves on different products. A good sales engineer even calls you at night to sing you a lullaby. :) :D :thumbsup: :woot:
 
I'm sorry, but I think GuitarCenter is just terrible when it comes to customer service and knowledge regarding instruments! (At least the people who work at the ones in Utah do!) The only reason I ever go there is because it's basically the only music store that sells basses for cheap!
Otherwise I'd be taking my business elsewhere!
I remember I was going Black Friday shopping there cause they were having a deal on guitar stands and other stuff.
I went to go pickup some DR Strings and all the employees behind the desk were so busy talking that I just stood there and waited for like 15 minutes! I then asked them if it'd be better to buy the Marcus Miller DR Fat Beam strings instead of the regular Dr string because I'd never used DR strings before. Well the worker told me they were both the same and really bare no difference besides price. I thought well then why are they two different versions with different names?
In the end I just bought the Marcus Miller strings, which are just great, and haven't been back there since!
Utah has absolutely the worst people who work customer service, every place I go into always has that one employee that has no clue or care for any customer.
 
I'm sorry, but I think GuitarCenter is just terrible when it comes to customer service and knowledge regarding instruments! (At least the people who work at the ones in Utah do!) The only reason I ever go there is because it's basically the only music store that sells basses for cheap!
Otherwise I'd be taking my business elsewhere!
I remember I was going Black Friday shopping there cause they were having a deal on guitar stands and other stuff.
I went to go pickup some DR Strings and all the employees behind the desk were so busy talking that I just stood there and waited for like 15 minutes! I then asked them if it'd be better to buy the Marcus Miller DR Fat Beam strings instead of the regular Dr string because I'd never used DR strings before. Well the worker told me they were both the same and really bare no difference besides price. I thought well then why are they two different versions with different names?
In the end I just bought the Marcus Miller strings, which are just great, and haven't been back there since!
Utah has absolutely the worst people who work customer service, every place I go into always has that one employee that has no clue or care for any customer.
YUP, Deoindra, might I suggest you visit Humor and gig stories and vote in the poll for the Guitar Center SUCKS official club?
and request an official #as well.:thumbsup:
 
My favorite is the "Huge Sale" promo and then...the exemption list:

Products from the following manufacturers do not qualify for this offer:


3 Monkeys Amps, 3rd Power Amps, 65amps, A Designs, ADAM Audio, Aguilar, Akai Professional, AKG, Alesis , Allen & Heath, Alto, Altus, Alvarez, American Audio, American DJ,Ampeg , Antelope Audio, Antoine Courtois Paris, Aphex , Apogee, Apple, Armstrong, ART, Arturia , Audio- Technica , Audix , Auralex , Avalon, Avanti, Avid, Axl , Azumi , B&S, B3 Guitars, Bach, Bad Cat, BAM, BeatKangz , Beats By Dre , Bedell , Behringer , Belkin , Benchmark, Benchmark Media Systems, Benedetto Guitars, Besson , Bixonic , Black Cat, Blackheart, Blackstar , Blue, Bogner , Bosch, Bose, Boss, Breedlove, Bricasti , Brio, BSS Audio, Budda , Buffet Crampon, Bugera , Bundy, Carl Martin, Casio, Cerwin -Vega, Chameleon Labs, Chandler Limited, Charvel , Chauvet , Cleartone , Cloud, Conn, Cordoba Music Group, Courtois , Crate, Crown, Cusack, Daking , Dangerous Music, dbx , ddrum , Dean, Death By Audio, Diamond Amplification, Diezel , DigiTech , Dime Amplification, Disney by Washburn, DLS Effects, Drawmer , Dunnett , Drum Workshop, Earthquaker Devices, EBS, Eden, Edirol , Elation, Electro- Harmonix , Electro-Voice, Elysia , Emerson, EMG, Eminence, EMMA Electronic, Empirical Labs, Empress Effects, Engl , Epiphone , ESP, Euphonix, Eventide, EVH, Evil Robot, F. Loree Paris, Fano Guitars, Fargen Amps, Fender, Fender Custom Shop, Fishman, Focal, Focusrite , Fox, Friedman, Fryette , Fuchs, Fulltone , Furman, G7th, Gallien -Krueger, Galway, Gator, Gemeinhardt , Genz Benz, Getzen , Gibson, Gibson Custom, Gibson USA, Giffin Guitars, GNI Pedals, Godlyke , Gold Tone, Golden Age, Golden Age Project, Grace Design, Great Divide, Great River, Gretsch , Gretsch Drums, Gretsch Guitars, Guild, Guyatone , Hagstrom , Hans Hoyer, Hao , Harden Engineering, Harman, Haynes, Hercules, HHB, Hohner , Holton, Ibanez, ISP Technologies, J Puchner , Jackson, JamHub , Jasmine by Takamine , JBL, Jet City Amplification, Jody Jaz , Jupiter, K&M, Kanstul , Kawai, Keeley , Keilwerth , Keith McMillen Instruments, Kemper, King, Koll Guitars, Korg , Kramer, KRK, Kurzweil , Kush Audio, Laney, Langevin , Leblanc, Lexicon, Line 6, LovePedal , LP, LsL Instruments, Ludwig, Luna Guitars, M-Audio, Mackie, Mad Professor, Malekko Heavy Industry, Manley, Mapex , Markbass , Marshall, Martin, Martin- Leblac, Matchless Amps, Maxon , Meinl , Meinl Weston, Millennia, Miraphone , Mixosaurus , Mogami , Mojave Audio, Moog, Morgan, MOTU, Music Man, MusicXPC , N-Tune, Neumann,Neve , Nord, Novation, NS Design, Numark , Olympus, On-Stage Stands, Option 5, Orange Amplifiers, Ortofon , Ovation, P. Mauriat , Pacific Drums & Percussion (PDP), Paiste , Parker Guitars, Pearl, Peavey, Pelonis Sound and Acoustics, Perris, Phonic, Pigtronix , Pioneer, Powell, Prelude by Conn-Selmer, PreSonus , Propellerhead , PRS, Purple Audio, QSC,Quik Lok , Radial Engineering, Rainsong , Randall, Rane , Reunion Blues, Rickenbacker, Rivera, RME, Roc-N- Soc , Rockbag by Warwick, Rockbass by Warwick, Rockcase by Warwick, RockStand by Warwick, Rode Microphones, Roland, Royer, Rupert Neve Designs, Sabian , Sample Logic, Schecter Guitar Research, Scherzer , Schilke , Schreiber, Schroeder, Schroeder Guitars, Selmer, Selmer Paris, Sennheiser , Serato , Shure, SKB, SM Pro Audio, Softube , Soldano , Solid State Logic, Sonare , Sonivox , Soul, Soundcraft ,Squier , Stanton, Steinberg, Steinberger, Stephanhouser , Sterling by MusicMan , Summit Audio, Sweet Sound Electronic, Splawn , SWR, T-REX Engineering, Takamine , Tama, Tapco, Tascam, Taylor, TDK, Tech 21, Telefunken, Thermionic Culture, Toadworks , Tobias, Toca , Tone King, Tortuga, Traveler Guitar, Traynor , True Systems, Tube-Tech, Two Rock, Ultimate Support, Universal Audio, Vestax , Violet Audio, Vito, VMI, Voodoo Lab, VOX, W. Nirschl , Waldorf, Wampler , Warwick, Washburn, Weber Speakers, Western Digital, XoticEffects, Yamaha, Yamaha Band & Orchestra, Yanagisawa, Zildjian , Zoom, ZVex Effects

What can possibly be left?

It's like commercials for prescription drugs where it takes almost the entire commercial to list the possible side effects. I think I'd rather take my chances with whatever illness I have.
 
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My favorite is the "Huge Sale" promo and then...the exemption list:

Products from the following manufacturers do not qualify for this offer:


3 Monkeys Amps, 3rd Power Amps, 65amps ... Zildjian , Zoom, ZVex Effects

What can possibly be left?

It's like commercials for prescription drugs where it takes almost the entire commercial to list the possible side effects. I think I'd rather take my chances with whatever illness I have.

That may be the official corporate policy, but I've bought all sorts of stuff my by brands on that list for sale at several different stores.
 
Don't look now, but they are having their Invalid Link Removed

:hyper::hyper::hyper::hyper:
squirrel-meme3.jpg
 
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