Kalium Strings Terrible Customer Service

[J Posega]

For every order placed, shipped promptly, and received from Kalium, there's likely 10 orders essentially ignored by Skip.

The strings aren't worth the headache of making sure you receive them. I guess some people manage to place orders and receive strings without any issues.

I've seen in other Kalium threads where some repeat customers openly admit that they have a process to ensure their strings get shipping, including placing the order, then emailing or calling Skip to make sure it was received.

I'd rather use imperfect string sets than have to remind someone that they need to give me what I just gave them money for. That's like if I ordered food at a counter-service place and had to go tell the line cook to get started on my order.

 

[tom-g]

The owner is a member of this forum. He has never responded to this mess.

 

[mcnach]

The owner is a member of this forum. He has never responded to this mess.

That says all we need to know, really...

Thanks for the heads up. I was about to place an order but I'll stay away now.

 

[DECEMBER]

That says all we need to know, really...

Thanks for the heads up. I was about to place an order but I'll stay away now.

Glad to hear. People like this don't deserve our business.

 

[Obese Chess]

Man, it sucks to still see threads like this after 5+ years. I stopped ordering Kaliums for this exact reason in early 2017. I had been hoping they'd get it together by now as my new band has some wacky tunings for me to put my Dingwall in, but if something has been an issue for that many years without even being acknowledged, it's unlikely to ever get fixed.

 

[DECEMBER]

Newtone makes custom sets to the exact length of your instrument. Every possible gauge is available up to .20x. But they're in UK so there's a foreign transaction fee if you're anywhere else, on top of them being expensive because they're custom.
The 5 string set I got was something like $65.

 

[mcnach]

Newtone makes custom sets to the exact length of your instrument. Every possible gauge is available up to .20x. But they're in UK so there's a foreign transaction fee if you're anywhere else, on top of them being expensive because they're custom.
The 5 string set I got was something like $65.

Good call!

I bought strings from them before, just nothing out of the ordinary with regards to length/gauge. Good strings. I tried them as I heard a few saying they were comparable to DR, which is generally my favourite brand, but cheaper being in the UK.

I haven't have many interactions with Newtone, but all I hear is good.

 

[pingvuiini]

Does Newtone make tapes??

 

[DECEMBER]

Does Newtone make tapes??

Didn't see any, but check it out. Maybe ask them if they can since they're custom made.
Newtone Strings – British Handmade Guitar Strings