LaBella Customer Service = EVENTUALLY RESOLVED

[InstantEctobass]

Being in Europe, I won't be calling their number as I don't want to pay a communication that would cost me a set of nickel stirngs.

I have an issue with my expensive (65 EUR) Black Nylon set of LaBella strings. I've tried to contact them by their contact page TWICE. Never got any feedback. My first set (that I still use) from 2019 had no issue but this set from 2023 is not the same at all. The sound and feel is very different, the silks aren't the same colours, and the G string isn't smooth on the touch at all, which is very unpleasant.

Can't contact them on Facebook/messenger and not on Twitter.
How to get anything from them?? This is bad customer service.

Any idea, help?
Thanks

 

[edot3021]

Coincidently, I contacted them through their website this morning and they got back to me within a couple hours. Best of luck.

 

[InstantEctobass]

Coincidently, I contacted them through their website this morning and they got back to me within a couple hours. Best of luck.

I guess it's "**** you you are from Europe you can't reach us." Well in that case, that will be the last set I bought from their brand. I hate such behaviour from a brand.

 

[edot3021]

That is quite the leap in assumptions, but hey it’s your Euro or Franc, and if you are not satisfied, I am sure there are a number of other brands that won’t hesitate to take it.

Either way hopefully they do get back to you.

 

[Just Wrong]

I've had no issues contacting them before either and I'm in Canada.

That said, the owner of the store where I buy my strings from has told me on more than one occasion that La Bella doesn't seem to care much for its non-US customers...

 

[InstantEctobass]

I've had no issues contacting them before either and I'm in Canada.

That said, the owner of the store where I buy my strings from has told me on more than one occasion that La Bella doesn't seem to care much for its non-US customers...

Exactly what I already understood on my own. Well, shag them. Hope they disappear.

 

[Just Wrong]

Give Pyramids a try. They're not as bright, but I think I prefer their black nylons over La Bella's. If the gauge is what's stopping you from trying the Pyramids, contact them. They can make custom sets in smaller gauges. I think it was around 53 euros for 55-105?

 

[Kael]

Have you tried their email or any of the contact info on their website. FB messenger and twitter probably aren't the best ways to contact any company. Those sites are frequently run (IME) by a marketing contractor.

 

[Lance Bunyon]

Welcome to downtown Newburgh NY.

 

[Dominic D]

You may need to contact whatever company is behind their European distribution.

 

[michael_t]

Have you tried their email or any of the contact info on their website.

I've tried to contact them by their contact page TWICE. Never got any feedback.

 

[Gorn]

A fit has been thrown and won't be picked back up. He's done with Labella.

 

[edot3021]

You hope they die? Or go out of business.....because they didn't respond to two messages from you?

If the French have anything, they have passion…and delicious pastries…and finicky sauces…and protests. Ever watched their protests? Simply amazing!

 

[edot3021]

 

[J Wilson]

I also think your best bet would be to contact their EU or French distributor.

I'd also think that in four years' later production in a post-pandemic world, it's not hard to think they may have changed the recipe or can't access the same supplier(s) they used four years ago.

 

[KevinDBassist]

• Ed

 

[scubaduba]

Yeah, no. Way to go. We're done here.