Well, I got my 55-94 back with the new neck and properly adjusted, so they've mostly redeemed themselves by giving the instrument the attention they should have the first time around. The hardshell case remains a major disappointment. The only use the case has had has been for Lakland to ship the bass to me and for me to ship it back. I decided to put my skyline in it to transport over to my tech to deal with fret sprout and noticed that the center compartment is already separating and falling apart. Lakland do themselves no favors using such poorly made cases. I think they would be better served shipping in a good quality gig bag if they're not willing to include a good quality hard case.