OK...
MB won't release their Schematics to non-authorized Service Techs, and many are PO'd about it, especially those DIY'ers who routine service their own stuff. Fine, I get it. Very valid points. Not an issue for me, but I totally understand how it can be important to someone else.
What I don't get is - What do you hope to accomplish by repeatedly dogging the Co. by accusing it of terrible customer service & ragging on it's Rep.(Peter Murray), so vehemently ?
Let's examine the issue.
MB has made the Corp. policy decision to protect their technical/intellectual property by refusing to routinely supply their schematics to other than Authorized Service reps. Rightly or wrongly, totally within their right. Other Co.'s feel otherwise, that's their right. Perfectly valid positions, either way.
Like it, hate it, or be ambivalent about it, up to you. But that's the way it is.
Use this info, if you like, as the tipping point for not purchasing MB products in the future. -Great, absolutely credible and totally within your right as consumers. I get it.
In fact, maybe even laudable for following your convictions. But to claim that MB Customer Service stinks because of this one issue...well that's going a bit far, don't you think ?
-Customer Service-
It's my understanding that MB has a very simple, Consumer Friendly, refund/replacement Policy, for original purchasers:
1. Refund- a no questions asked refund, within 30 days of purchase, on returned equipment. Don't like the sound...bring it back. Hate the yellow color...return it. Get in a financial bind...don't keep it.
Expansive, all encompassing, and non standard in the industry. Sweet !
2. Replacement- The Original Purchaser can bring an under warrantee (2yrs, I believe) defective amp to any GC and get an immediate new replacement without hassle. No prolonged Inquisition...no couple of weeks to verify. Bring in the defective piece to a Nationwide Chain, and walk out with new equipment...simple.
- Seems like awfully good c/s to me, as anyone who has suffered through dealings with multi-leveled bureaucracies and extended repair - take a number waits, with other Co's can attest. And again, in my understanding, not a routine practiced in the industry. Very easy & generous policy.
btw- I own a LMII & SA450...both bought used here on TB, therefore, no warantee. -I understood & accepted that, going in. To paraphrase KJung in an earlier post...sometimes the best warrantee is a solidly built, nicely priced product that is reviewed favorably by your peers, has an excellent track record of reliability, and doesn't routinely need customer servicing.
Granted, the need for a schematic is an off-Warrantee, very specific issue and not covered under the above. But it's a small part of greater whole...Customer Service.
Why all the Peter Murray bashing ?
Why jump on a MB Customer Rep/RD guy, and fellow tb'r - Peter Murray, who is readily accessible and routinely offers help / guidance on this forum ? He's one of the few reps, of any Co., who repeatedly monitors the site and is willing to answer questions, offer suggestions, and sometimes even intercede on a tb's behalf. Very generous, in my estimation.
Calling the guy out, for failing to respond or side with you on this one issue, is unfair IMO; especially since this is a Corp/legal decision, and not within his purview of experience, job description or expertise.
-Seems to me that some of this has gotten rather personal.
Is it any wonder that many Co's and their reps. shy away from such public forums, when we can't refrain from such attacks ? Sometimes, unfortunately, we reap what we sow.
FWIW- I don't know the guy. I never met / nor had dealings with Peter Murray. I have, however, been enlightened with some of his posts and impressed with his readiness to help.
I guess what I'm saying guys, is : let's keep it civil and try to refrain from unfounded generalities and accusations. Such misinformation, IMO, can only hurt your cause. Remember, you're hoping to persuade MB to reexamine and modify their policy re: schematics. Such decisions take time because they probably have far reaching implications for the Co. So, keep your eye on the prize and act accordingly. Ranting at the principals is uncalled for, and ultimately, counter productive. Even a very valid point of view can be dismissed when it's presented in a hostile manner.
Just my 2 cents.
i've heard that their compressore is one of the best sub-$500 compressors ever, and of course, most of their heads sound great. it kind of pains me to see all this because i always root for companies that make good stuff at reasonable prices. i think it's time for markbass to let go a little, huh?
2 years huh? My current amp for 11 years! 
