They will answer, but they work 4x 10's and have Friday's off.
I got the reply... Well, I wrote to Mesa customer service and also to Mesa facebook page, but neither of them couldn't be of much help regarding my questions. Even stranger thing is that I got opposing answers. So I guess Mesa customer service isn't too reliable. On FB they wasn't very keen to explain anything, just short answers and ignoring most of my questions, but the guy (Trent) at e-mail customer service tried his best to answer, so I must give him thums up for kindness (even if he couldn't give me the proper answers).
So here's the confusion…
One of my questions was:
When was my M9 Carbine amp made (I provided S/N + handwritten date on the amp), is it 600W or 900W and how do I know this?
Answers:
Mesa customer service: »This amp left Petaluma in February of 2010. It wasn't until 2013 that we started doing 600 Watt versions of the M9. I suspect you have a 900 Watt version.«
Mesa Boogie Facebook: »Your amp would be 600w, but also is a candidate for all current updates.«
Then I replied to FB and said that I got different answer from Mesa customer service, and asked them nicely if they can explain, and also asked about the updates.
Mesa Boogie Facebook: »Much of the Carbine history is hazy. However, based on your serial number - the amp is 600 watts.«
So, I asked them again in which year then Mesa started doing 600W versions of M9 and asked them to confirm in which year my M9 was made (because the info I got was conflicting), and I also asked them about which updates was done to M9.
Mesa Boogie Facebook (ignored my question and responded): »Sorry, but I don't have exact details to provide. Many thanks!«
And... »Your amp was made in early 2010.«
I replied: »So M9 carbines were 600W since 2010 an not since 2013 as Trent told me?«
Mesa Boogie Facebook: »The changes were not documented in their entirety. We would need to have the amp here to tell you for sure, but I would feel confident saying the vast majority of M9 amps are 600w. Thanks.«
And then: »I see your dealing with Trent as well, so I'll not double our time. Best regards.«
So I know the same as I knew before. Trent also couldn't tell me more. They couldn't tell me anything about the M9 upgrades (I got no info about updates at all) and about my disconnected circuit breaker as »the history of M9 is hazy«. I also got different answers about M-2000 bias setting, as »the history of M-2000 is hazy« also. These are not documented changes…
So, I guess you guys are way better source for Mesa Amps information than Mesa customer service actually. Trent is ok though (I'm just still not sure about anything I asked them). Maybe I just asked them too much stupid questions again idk.