I was having some trouble once getting Walter to answer the phone and my amp needed fixin' in a bad way. My downstairs neighbor was an electrical engineer who worked for a living on humongous (10,000 watt) amplifiers that would be used to perform structural tests on whatever it was he was working on (like, simulating earthquakes or something--it was never really clear to me). Anyway, he took the WW apart and was surprised to see that the part numbers had been scratched off of all of the components so that no one could reverse engineer it (or, as it happens, fix it). He told me to call Walter and ask for the schematics for the amp; the conversation went like this:
ME (to answering machine): "Hi Walter, this is Jeremy Allen, and I've left you several messages about working on my Lo-Power that's been acting up, but it seems like you've been out of town for quite some time. Anyway, an electrical engineer friend took a look inside the amp and would like to see the schematics so he can take a shot at fixing the---"
WW (picking up the phone, breathlessly): "Oh, hey there, yeah, uh, listen, don't...you don't want to do that. Tell you what, send me the amp tomorrow and I'll have it fixed and back to you by the end of the week."
And so he did. But I thought it was hilarious that he was ignoring me until I let someone who would know what's up take a look under the hood. There's even something in the manual about how the warranty is void if you ever take the top off the amp, which I'm sure has some mechanical basis (idiots like me can really do some damage) but which also serves to keep his "secrets" safe.