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Mislabeled Instruments at Guitar Center (Resolved)

I have a friend who is a senior manager at Walmart in the Palmdale CA area and this is what she told me. If they mistag an item to their disadvantage, they need to sell it to you at that price. And if they tagged it to your disadvantage (meaning priced higher than what it should be) you can report them and they get a big fine by the state. I think there is also a fine for the first scenario and usually they will not argue and just sell it for what they tagged it at. And if the customer is showing agitation, the manager will even give a discount.

I got a Korg MS-20 mini re-issue synth for $99 at GC. The sales guy and I knew silently it was mispriced but he sold it to me anyway (They are 450-500 new and this was an open box return)
 
I bought (GC)a trace elliot half stack for peanuts.
The real deal and in good condition. Made in UK.
Like an idiot I traded it for a ginormous ampeg cab.

On the flip side I took an American L2K in and they offered me like $150.
I declined. Pretty sure they knew and were purposely trying to get their hands on it personally.
 
I find it interesting that the concept of karma is popular, even as society becomes more secular. I also quite like the idea that you can't consciously build good karma by going out and trying to get it. If I donate a guitar to a school but then post about it on social media then I hurt whatever karma score I maybe banked by doing the good deed, as my actions weren't pure. Right?

Anyway, I think people use karma to fill a kind of void, again brought about by that secularism. There has to be some sort of system of checks and balances running in the background? If Guitar Center marks a £750 bass as a £200 beginner bass, and don't notice the error, then you've done well as a buyer. You can justify it that you have good karma, perhaps.

I wouldn't try and get away with this sort of 'steal' from a small Mom 'n' Pop guitar store, unless the owners were arrogant, difficult or delusional. If it was a private sale, and the seller was an old widow selling her late husband's pre-CBS Jazz Bass for £300 then I wouldn't try it either. If the seller was somebody who goes around estate sales and ripped off an old woman for £300, then I buy the bass for £500, and try and sell it for £1500... errr, I dunno where karma is flowing in that scenario.

Big retailers should know better, either way. I wouldn't lose any sleep making a good deal on mis-priced item from a big retailer. It is their job to know how much something should cost. May it be a karma neutral transaction.
 
This is a gray area ethically. This is how I would approach it. Not saying its the definitive right way - just what I would do.

(1) If the bass is clearly mislabeled, for example, wrong brand or model, I would let them know.

(2) If the bass is labeled correctly but is at less than normal market value, I'd take advantage and buy it. I'd assume they don't know what the bass could sell for, don't care, need to move merchandise, got it for a steal and are just dumping it, or for whatever reason are simply offering a good deal that I should take advantage of.
This is exactly what I would do. GC regularly offer used instruments for more than their DOTD prices, especially brands like D'Angelico which sometimes get huge discounts, so I'd not feel bad about getting a deal in the opposite direction. If it's generally the same thing, I'd let it ride, figuring that it's priced according to what they paid. I'm not their QA department. But if it's completely wrong, I'd let them know that it's wrong and that I want it IFF they are selling what's pictured at the posted price. Also I have a very good local GC so I'm more solicitous of them than of a random giant corporation.
 
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The urge to wheel and deal for gear you drool over is hard to withstand sometimes. When you factor in a mistake that reduces the price considerably, especially from a despicable retailer, it's extremely hard to resist. You done good.

P.S. So glad this was resolved. It was like listening to twenty bars of a Sus4 chord with no end in sight.
 
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I bought an Ibanez Ergodyne EDA900 online from the GC used site that was listed in Excellent condition. When I got it, sure the body and neck was in great shape but the Piezo pickup underneath the bridge was shot. To their credit, I had no problem returning it, but pointed out the problem to my local GC store so they could either fix it or re-list it accordingly. Nope, went there the following week, bass was on the wall for the same price, and the ad online listed it as "excellent". Again pointed out to the Manager that the bass was defective, I didn't want a prospective buyer buying that thing without knowing about it's true condition..."sure, sure, we'll fix it".....
Another week later, nothing was done or fixed. I just gave up.
In other words, I give little credence to the condition rating they use on their website, they don't seem to be as careful with their listings or descriptions so sometimes use the wrong pictures too. They have a policy that protects them on the outcome of any transaction. They can cancel or correct a sale if the price is mis-marked and they notice it later before they ship it out, if they mistakenly miss a defect, you can return the bass/guitar and be refunded.

I think that was simply a case off pure laziness.
 
I think that was simply a case off pure laziness.

That's GC's business model IME.

Every single item that I've returned as defective - notifying staff why I'm doing so as well as exactly what the defect was - went right back up for sale with the same price, pictures and description. Some of them were re-sold several times since, returned and the circle goes on...:rollno:
 
I'm perfectly happy with the outcome of this particular scenario. Sure, it would have been nice to get a lovely guitar for a killer price but there will be other good deals to be had down the road.

Dunno. A D’Angelico is a lovely guitar. And getting one for $850 is a pretty sweet deal in my book. So I’d say you alteady had one. ;)
 
Fun story from 3 weeks ago;

I ordered a 7 string guitar from a GC in Ohio. Was listed as fair condition. I didn't mind taking the chance because it was meant to be a studio beater and the price was right. $200 for a guitar that retails new for close to 600.

I go to pick it up and the GM of my local GC pulls it out of the shipping box. He looks it up and down and is happy with the condition. Checks the receipt and does a triple take.

He tells me if it were in his store it would have been sold as excellent condition. Says congratulations on the killer deal and tells me to enjoy it. Even cracked a joke about me being able to sell it on reverb and buy a cheaper condition one for a profit.

Sure enough, I check it over and even compare to 2 new ones hanging on the wall. It's flawless.

I took it home, the strings were fresh as was the 9v battery. The intonation was dead on and there isn't a scratch on it. The plastic is still on the cavity covers.

Moral of the story. Buy what they list, return if it sucks, enjoy if you get that once in a lifetime lucky break.

Play on, brother.
 
I was one of the buyers in the "Great Fender 70s Classic P Bass Debacle" of 2011. Essentially, GC listed the MIJ Fender 70s Classic P on their website a price that was likely their cost. The price on the site was $549 and the bass should have had a price of $899 on it. The first few TBers who ordered it got lucky and got it for the lower price. A few others like me were able to order it online only to have the order rejected a day later. I called the 800 number and was able to get them to come down to $749 - still a pretty good deal on a bass that was worth every penny of $899 (IMO). Most of the others who tried were not able to secure such a deal, and a few days later GC rectified the price and it was listed at $899. (Tangent- production was then moved to Mexico and the price dropped to $799 until the end of its run).

I was happy to take advantage of the gaff, however, I believe there are some disclaimers in the fine print of the terms of service of GC's website that state that they are not obligated to honor items that have been mispriced on the website.

I feel like in my case, I got a pretty fat discount. The GC rep I dealt with on the phone was basically like, "dude, I can't possibly give you that bass for $549. It's a misprint on the website." I was very polite and patient and stated my case and he was willing to meet me halfway. GC still made a profit and I left as a satisfied customer. ymmv.
 

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