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NBD and it has no output. RESOLVED!!!

I know it works, when plugged into the polytune it stops responding when I turn the volume down and starts responding again when I turn it up.

I'm afraid to open it up and check connections in case it will void the warranty.

Almost sounds like your Polytune has a much greater sensitivity (at the input) than your amp... Let us know if the pickup(s) is/are bad...

... after you receive the warranty service.
 
bought new doesnt work equals return..you will never have the piece of mind that this bass wont let you down later on at a gig or practice..stress of gear not working 100% is the devil
 
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Ok, opened her up and lookie what I found..... Now just gotta figure out where the red wire goes.
 
Good work OP! Similar happened to me a few years back with a Squier bass, new. Heated up my soldering iron, pressed it back onto the original solder glob, held it until it solidified- good to go. I COULD have returned the instrument for another- could have gone through the hassle and the hours of my time that would have been spent for that effort- but instead, I made a quick fix, and spent that time playing my new bass. Enjoy!
 
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I bet myself a cup of coffee when I read the title that it was a battery cable. Had the exact same problem on an imported Peavey a couple years ago, but I think it was on the jack end. Glad you were able to get it back on that pcb, that can be tricky! Enjoy, and thanks for the coffee!
 
Yay, problem solved!!! It was the positive battery wire broke off the pcb. Soldered it back on and everything works. OK, loving the new B string. Anyone have a 5 string bass riff? Lol

Good man. It looks like a solid instrument, and you will be forever glad you took the initiative rather than the hassle of boxing it up and returning it, just to possibly receive an inferior bass in exchange. Every time you play this bass, you'll feel that bond.
 
I think it's worth mentioning how badly these basses get jostled and tossed around coming from the other side of the world on several forms of transit before they land in your tender mitts. It's 10x rougher than anything you'll ever do to it. That bass was certainly fine when it left the factory, so this is not a QC issue.