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NBD...I'm kinda pissed...what would you do?

First of all, be careful what you say about UPS drivers. My brother is a proud worker for that company and he's been confronted by aggressive, barking dogs on more than one occasion. Secondly, it's a used bass. Scratchy pots are absolutely cheap to fix. Just get it fixed and enjoy the thing. And be thankful for people like my brother who are out there breaking their tails 10, 12 hours a day (with no A/C in their truck) so we can have the things we want.
First of all, be careful what you say about UPS drivers. My brother is a proud worker for that company and he's been confronted by aggressive, barking dogs on more than one occasion. Secondly, it's a used bass. Scratchy pots are absolutely cheap to fix. Just get it fixed and enjoy the thing. And be thankful for people like my brother who are out there breaking their tails 10, 12 hours a day (with no A/C in their truck) so we can have the things we want.

Seriously?? You're taking my comments as an attack on your brother? What the guy did was idiotic. If that offends you, oh well. I would love to see your reaction if a delivery guy left your new Modulus on the curb in front of your house and didn't bother to get a signature because he heard dogs barking inside the house behind a closed and locked door.
 
Well I said it was no big deal initially thinking a good setup would square it away. Not thinking at the time that this bass has no truss rod. After reading through some comments, I realize that (to my eyes at least) the bridge seem to be as low as it can go. This sets off alarm bells in my mind as now I wonder if there is a neck issue. I can do basic setups and have on most all of the basses I've owned. But I'm not a guy who goes deep into working on basses. Anything more than just a basic setup., I take it to the pro. So intially I thought "No worries. I'll lower the action. But now I realize there could be an issue with the neck. Now it's a big deal.
If there's no truss rod and the bass is maxed out low at the bridge, you have a much bigger problem. In that case your choices are to send it back or take it to a good tech who can tell you with more certainty whether or not it can be made playable and, if so, what that might cost and involve. I'd do that right away so that you can get the info you need before deciding your course of action. Good luck.
 
If there's no truss rod and the bass is maxed out low at the bridge, you have a much bigger problem. In that case your choices are to send it back or take it to a good tech who can tell you with more certainty whether or not it can be made playable and, if so, what that might cost and involve. I'd do that right away so that you can get the info you need before deciding your course of action. Good luck.
Yep...I'm taking it to my tech tomorrow evening after work. I already confirmed he will be available.
 

Spray the pots with contact cleaner and rotate them over and over. Most of the time this resolves the scratch pots with no soldering or electronics work required. If this doesn't fix the pots, I'd ask for partial refund to replace them.

Give it a good setup to see if you can get the action down where it needs to be. If the neck won't straighten, or the truss rod is stripped, or there is some serious problem with the neck, I'd return it.
 
Seriously?? You're taking my comments as an attack on your brother? What the guy did was idiotic. If that offends you, oh well. I would love to see your reaction if a delivery guy left your new Modulus on the curb in front of your house and didn't bother to get a signature because he heard dogs barking inside the house behind a closed and locked door.
yup. If you had even a remote understanding of what these people go through on a daily basis you'd feel differently. Enjoy your new bass.
 
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i'm sure it sucks, i'm a carpenter that mainly frames new homes with very complicated and high off the ground roof systems, can't tell you how many days way up in air, with sun melting my soul, i'd see a big brown truck drive by and think, boy that guys life must suck, lol sorry i just had to lol again
 
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Solid graphite necks aren't as rock-solid and fully maintenance free as many think. History and time didn't agree with the assertions that these necks would never move or change. Without a truss rod, they can warp and bend into unplayabilty and the only recourse is serious fretboard work to get the neck relief to where it needs to be for comfortable playing. There are a good number of non-truss rod Steinberger, Modulus, Moses, and other brands of necks out there with warpage issues.

I'd pass on a non-truss graphite neck myself, and it's the reason I don't own a Steinberger for nostalgia's sake.
 
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As long as the neck is adjustable to your satisfaction, everything else is easily repaired/replaced in this situation. Even if it really was a great deal I'd still try and get a couple of hundred bucks back for sure on principal alone. But the most important thing to me would be the condition and adjustability of the neck.
 
So I put a straight edge on it. It looks fine to me. But the bridge looks like it's as low as it can go.
I wish people in these forums would stop assuming you need to adjust your truss rod because your action is high (all the well meant but bad advice you are getting in this thread) If the neck is straight then the truss rod is not the problem. If the bridge saddles are as low as they can go and the action is too high (and the neck is straight) then you need to set the neck angle to the body which is a simple 5 minute job.

As far as the deteriorated foam - just brush it out and use a vacuum to clean the bits out and get a new piece of foam and cut to size. And then you probably don't need to replace pots or start spraying stuff in them. Just take your finger and rotate the pots from stop to stop about 30 times. This is normal when pots don't get turned for years that they will be scratchy and will cut out until you start using them regularly. They pretty much self clean when they are turned often enough.
 
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I may have missed it, if it has been previously mentioned, but is this a bolt on neck? If it is, then as Andy just said, it's an easy fix, you just need to add a shim under the neck joint. Your tech guy will totally be able to take care of that for you.
 
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Sigh...so yeah, I just got my long awaited Modulus Graphite 6 Quantum. Been wanting one of these for a while. Finally arrived today. First, the idiot UPS guy literally left it almost on the curb in front of my house. Luckily I was home and saw on the Ring camera that he was out there. I went out and confronted him for leaving it literally just a few feet from the curb rather than bringing it to my door and ringing the doorbell and getting a signature, as is required. His excuse? "Oh I heard your dogs barking and I was afraid they would get out." Really?!? But UPS is another rant...

So anyway, I bought this bass used on Reverb. Lots of back and forth with the seller. He talked about how immaculate this thing was. He described it as "perfect." I asked in convo if there were any issues...anything I should know? "Nope! It's perfect!"

So I pulled the trigger. Today I find, that right out of the bo, the action is high enough to drive my truck under. I mean it's like cheap Squire Guitar Center high action. It's crazy But not a big deal. As I'm holding it and moving it around in my hands giving it a once over, I hear something tumbling. After not seeing anytjing obvious, I open the cavity.

The tumbling was the battery tumbling around in there. The gross, little corrosion on it battery has nothing to secure it. Next I see that the foam is brittle and broken into a thousand tiny, microscopic little pieces. It seems this bass has been neglected. So I cleaned out all the foam pieces and put a new battery in. Plug it in and am delighted to hear it sounds wonderful-like a Modulus sounds. But the pots are very scratchy. Like I'm playing and the volume just decreases on its own. I touch the volume pot and the volume comes back. Turning any of the pots, its very very scratchy.

I immediately reach out to the seller. He's being cordial but he did suggest that maybe this happened during transit. Nope! Try again dude. We're going back and forth at the moment. I will say, he seems to be very cooperative and seems he genuinely wants to make things right. As I type this, I'm cooling down.

So my first thought is; this is a bass I've wanted for a long time. The price I paid is much cheaper than what I see other quantum 6 strings selling for on Reverb. So there's a part of me that say's "Just fix it and drive on" The finish is immaculate-no scratches, no dings, nothing It looks amazing. And it has that Modulus piano sound on the notes that I can actually fret. I really am enamored with this thing. On top of everything else, the finish matches my Fodera 6 Emperor. Sending it back would be a hassle and his store policy is the buyer pays to return and refunds are minus shipping. So I'm out a couple hundred $$ if I return it. If I keep it an fix it...I haven't had electronic work done on basses so no clue what this would cost to fix. But my assumption is, maybe it would be cheaper to fix than to return.

So what would you do?

eta: pics or it didn't happen...
If the price was right...Clean the pots with Faderlube or some other lube based from Caig Labs. Tweak the action and enjoy the bass--it looks great.
 
Pots get scratchy due to oxidizing on the contact points more than just wearing out. Sometimes, it's as easy as using some electronic contact cleaner (it comes in an aerosol can with a thin straw like WD40) and spraying it into the gaps in the pots while spinning them through their range of motion.

If you like how it sounds (minus the pots being scratchy, of course) you could try that first. It's much cheaper than paying someone to replace the pots. Also, I don't think I'd replace the preamp unless you're sure. You said in the original post that it "sounds wonderful-like a Modulus sounds" to me that means if it ain't broke, don't try to fix it. Changing the preamp is the #1 thing to change the tone in my experience.
 
So I put a straight edge on it. It looks fine to me. But the bridge looks like it's as low as it can go.
Definitely and safely tighten the truss rod a bit and get the neck very straight. Bottom out the saddles with your preferred strings on it. If the action is still too high cut a slim length of business card and place it in the neck cavity in front of the neck bolts nearest the peghead and then tighten neck bolts again. This will help a bunch. I've done this on a bolt on ABG and it works well.