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Ordered a custom bass, 15 mo's later...still don't have it.

I hate to hear this. Its amazing how many bad business still exist in the era of social media.


Just out of curiosity, what option are you looking for that can't be found on any commercial bass?
Great question. 24 frets with a beefy tone is what I need. Passive, p style in the neck. A lot of 24 fret basses have the super thin necks, which in my opinion is unstable and creates a thin tone that needs to be compensated with active electronics. I've been spoiled by the old peavey passive tone, and I want it in a solong machine. I've played everything that hangs on a wall. On paper some fit the bill, but none have delivered.
 
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I agree 100%. I just want the situation resolved before I start naming names. They are a member of this forum, so as soon as I mention their name they will get an alert. I don't want that to affect the situation unless it's warranted.

Dude, you are like the abductee feeling bad for the abductor. All due respect, way too many excuses from the builder. They do not seem trustworthy. Again, all due respect but they do not deserve you giving them the benefit of the doubt. Truly hope this works out for you.
 
Exactly---- people need to redefine Custom- "Custom" used to mean you are getting a ONE of a KIND thing, that you are defining most every aspect of- NOT picking some colors and from a set of pre-defined options.

And they have to be ready to "get used to" what they get. My Lawrence was heavier and had a thicker neck than I had really wanted - but I gigged it for years (so much money invested - I had to!!) - it was a fine sounding / playing bass. Just not really want I had wanted!
 
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Exactly. I'm a lawyer, and even if it were my friend or relative, I'd tell you I can't help you. The amount in dispute makes this a small claims court legal matter. Think People's Court, no lawyers allowed. Yeah, and good luck collecting on that judgment. Legal option a waste of time here.

Best recourse would be though credit card company or PayPal if that's what you used, but as others have noted, your patience may have allowed too much time to pass for this option to be viable.

I hope you're not too shocked when you ask for that refund, and your request is denied for (insert BS excuse).

So as a lawyer, what would you say about the following?

18 U.S. Code § 1341 - Frauds and swindles

Whoever, having devised or intending to devise any scheme or artifice to defraud, or for obtaining money or property by means of false or fraudulent pretenses, representations, or promises, or to sell, dispose of, loan, exchange, alter, give away, distribute, supply, or furnish or procure for unlawful use any counterfeit or spurious coin, obligation, security, or other article, or anything represented to be or intimated or held out to be such counterfeit or spurious article, for the purpose of executing such scheme or artifice or attempting so to do, places in any post office or authorized depository for mail matter, any matter or thing whatever to be sent or delivered by the Postal Service, or deposits or causes to be deposited any matter or thing whatever to be sent or delivered by any private or commercial interstate carrier, or takes or receives therefrom, any such matter or thing, or knowingly causes to be delivered by mail or such carrier according to the direction thereon, or at the place at which it is directed to be delivered by the person to whom it is addressed, any such matter or thing, shall be fined under this title or imprisoned not more than 20 years, or both. If the violation occurs in relation to, or involving any benefit authorized, transported, transmitted, transferred, disbursed, or paid in connection with, a presidentially declared major disaster or emergency (as those terms are defined in section 102 of the Robert T. Stafford Disaster Relief and Emergency Assistance Act (42 U.S.C. 5122)), or affects a financial institution, such person shall be fined not more than $1,000,000 or imprisoned not more than 30 years, or both.

18 U.S. Code § 1343 - Fraud by wire, radio, or television


Whoever, having devised or intending to devise any scheme or artifice to defraud, or for obtaining money or property by means of false or fraudulent pretenses, representations, or promises, transmits or causes to be transmitted by means of wire, radio, or television communication in interstate or foreign commerce, any writings, signs, signals, pictures, or sounds for the purpose of executing such scheme or artifice, shall be fined under this title or imprisoned not more than 20 years, or both. If the violation occurs in relation to, or involving any benefit authorized, transported, transmitted, transferred, disbursed, or paid in connection with, a presidentially declared major disaster or emergency (as those terms are defined in section 102 of the Robert T. Stafford Disaster Relief and Emergency Assistance Act (42 U.S.C. 5122)), or affects a financial institution, such person shall be fined not more than $1,000,000 or imprisoned not more than 30 years, or both.

It sounds to me (as a NON-Lawyer) that one or both of those would perhaps potentially apply.
 
All is up to snuff with the documentation and what not. I paid in full when I ordered it. All the measurements and specs were spelled out to the t in the beginning.

Carey Nordstrand once told me "NEVER pay in full for a bass before it is done" He said he never wants to be in a situation where he has been paid in full for work he has not completed. That's the way a top notch builder works.
 
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All is up to snuff with the documentation and what not. I paid in full when I ordered it. All the measurements and specs were spelled out to the t in the beginning.

So the good news is you have everything spelled out, including delivery date...there should be no dispute with the written contract. The bad news is you paid in full...

I agree in principle, but I suspect that most builders would simply pass when given the contract. If I were in their shoes, I'd think "problem customer".

Amazing to me. I would expect the builder to provide the contract as he/she is supposed to be the expert in this field. The typical customer has little knowledge of the build process, the options and choices available. IMO, the builder holds the largest part of the responsibility in assuring the customer has the proper guidance and protections for his/her investment. At the same time, a good contract protects both parties equally in the event of a dispute.

Carey Nordstrand once told me "NEVER pay in full for a bass before it is done" He said he never wants to be in a situation where he has been paid in full for work he has not completed. That's the way a top notch builder works.

Carey Nortstrand gets it. So do the folks at Fodera, as well as many other professional business people and luthiers. Fodera requires a down payment upon order and nothing else until the build actually begins (which will certainly take months to 1 year+). I operate on the same proven and professional principle...a down payment places your build in the build que and allows me to get the initial materials paid for without risking my dime...it also lets the customer know he/she has a little "skin" in the game without having to risk his/her investment fully. It's only reasonable IMO for both parties to be protected and have some responsibility (although the builder bears the greater weight of responsibility). Progress pics, regular emails and phone calls, and an open door policy all serve to only build trust, but also a greater probability of a successful build and happy customer. The final installment on a pre-determined draw schedule should only come after the build is complete and the product is delivered and the customer is happy. From what I can tell, this is how the reliable custom builders operate...it's simply good biz for all involved.

Best of luck man.
 
So those are the only pics I got, and that's in sep 2015 after 10 months of waiting with no updates. After that they ruined the body by routing the wrong pickup config. And they had to scrap the whole thing, which I learned of 3 months later, in Dec 2015. What really annoys me is that they said they needed only 45 days or so, to build a whole new bass. This is after waiting over a year. I felt insulted. Really, you're going to churn out a bass in 45 days suddenly? I'm sure it'll be top notch. ...
 
how much did you pay?

what made you order a bass from this person?

there are so many amazing used basses for sale, I can't imagine going with an unknown
I went with them because I wanted very specific dimensions and configs that I couldn't find anywhere else, and the price was right.

They were ambitiously churning out immaculate looking guitars. So I took a chance.

They offered a huge holiday discount, $500 off. With the discount it was sub $2k
 
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It always cracks me up when people complain about TB like this. This is like the most polite, respectful, well-moderated message board in existence. I mean, it's still the internet, so there's always going to be good and bad, but have you ever been on a sports message board? OP could be like "What do you think of the so-and-so deal?" and first page would already be like "OP IS A :expletive: GO EAT A :expletive:"

All due respect ;)
LOL. I'm not complaining. I absolutely love that Talkbass features these types of responses. All kidding aside, OP is totally getting jerked around by the builder.
 
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