Perhaps I'm only an isolated instance with ordering from BassStrings Online and maybe you players can chip in and let me know about your experience's. That being said;
I ordered two sets of strings 11 business days ago and never got a 'has shipped email' or anything that might indicate a delay or not in stock or actually any contact other my billing email. Sent them an email today and they said that they were out of stock on the one set ( 4-string, mid-scale, La Bella Original 1954 Fender's) and that they would ship a 5-string set of those tomorrow, which I am appreciative of. The other set I ordered was shipped out today (4 String Set, medium scale, La Bella Deep Talkin' Round Wound Bass Strings).
OK, I get that these are Medium Scale sets and not the kind that may not be sitting on the shelf waiting to be sold. But at some point I would think that if there was going to be a delay, shouldn't I have been told something? I might have changed to a different set or just been fine to wait - but at least I'd have known even if wasn't possible to make a change.
If they wanted to wait to make one shipment with both sets instead of two separate one's would be understandable if they were paying for the shipping but I'm paying the shipping so IMHO you ship what you have. And again I would expect some kind of notice.
So I guess first of all, has anyone else had any issues with them or think I'm out of line with my communication expectations? They have a professional website with lots of good info and great pricing. However, it would affect my decision as far as being a continuing customer if this seems to be typical.
I expect that this is not the norm for them and did reply to their email saying that I was appreciative of what they are doing now and Jason has responded while I've been ranting here so I definitely feel a lot more comfortable. But, just call it my need for a hug or a warning.
I ordered two sets of strings 11 business days ago and never got a 'has shipped email' or anything that might indicate a delay or not in stock or actually any contact other my billing email. Sent them an email today and they said that they were out of stock on the one set ( 4-string, mid-scale, La Bella Original 1954 Fender's) and that they would ship a 5-string set of those tomorrow, which I am appreciative of. The other set I ordered was shipped out today (4 String Set, medium scale, La Bella Deep Talkin' Round Wound Bass Strings).
OK, I get that these are Medium Scale sets and not the kind that may not be sitting on the shelf waiting to be sold. But at some point I would think that if there was going to be a delay, shouldn't I have been told something? I might have changed to a different set or just been fine to wait - but at least I'd have known even if wasn't possible to make a change.
If they wanted to wait to make one shipment with both sets instead of two separate one's would be understandable if they were paying for the shipping but I'm paying the shipping so IMHO you ship what you have. And again I would expect some kind of notice.
So I guess first of all, has anyone else had any issues with them or think I'm out of line with my communication expectations? They have a professional website with lots of good info and great pricing. However, it would affect my decision as far as being a continuing customer if this seems to be typical.
I expect that this is not the norm for them and did reply to their email saying that I was appreciative of what they are doing now and Jason has responded while I've been ranting here so I definitely feel a lot more comfortable. But, just call it my need for a hug or a warning.
