My favourite dirt pedal recently gave up the ghost. I contacted the builder/manufacturer to arrange to have the pedal repaired. The reply I got stated that shipping to Canada is expensive and that I would need to send him the pedal and $100 US funds to get the pedal repaired. He told me it could cost more, but if it cost less he would certainly refund the surplus. Is this normal procedure for having something repaired? My experience has always been to send the item in for analysis, get a quote for repair, make a deposit if necessary/applicable and pay the balance on completion of the repair. Is it normal to have to ship the pedal AND money, before ANY WORK has been done? So in my response, I indicated to the builder/manufacturer that I thought this was a rather unusual request, but that I love the pedal, and couldn't think of a better place to send it for repair. I agreed to send the pedal and money, and asked what address to send it to, what was the best way to pay (did he accept PayPal), and approximately how long he expected the repair to take. His reply: "Look Charlie (and yeah, you guessed it, my name's not Charlie), if you don't trust me (I've been in business for 17 years) then why should I trust a known nobody like you? Let's just forget about my offer and drop the whole thing." I replied with the standard "no amount of time in business buys you the right to treat me like a jerk" and an "as far as I'm concerned, you owe me an apology" and "I'll find someone else to repair my pedal, if I can get over the bad taste you've left in my mouth"... Etc. Anyone else had a similar experience? Since when is the burden of trust on the guy who owns the pedal to be repaired? How does this guy have anything to lose if he has my pedal, let alone my $100!?!?!?! I can't wait to see what his response is. Not.