That's called "attempting to be of assistance". "It be broke" is not a trouble report... Knowing that you've tried different cables, instruments, speaker cabinets, removed any pedals from the signal chain, or not, and if you've reached out to a manufacturer, can help someone possibly help you.
Have you every provided technical assistance or support, or helped someone solve a problem? Worked any sort of repair job? Dealt with the public in any way? Brought a car to a repair shop? Are you old enough to drive?
Asking "Has anyone had a problem with item X?" really won't tell you much, as somebody somewhere has had a problem with everything.