I like how every "HELP WITH GENZ BENZ ***********" thread eventually becomes a Genz Benz customer service appreciation thread.
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Problem with Genz Benz GBE1200
- Thread starter RS4StringPlayer
- Start date
My guess would be that it happens that way because every "HELP WITH GENZ BENZ ***********" thread first becomes a consultation with both/either the product manager and/or the guy that probably designed the product being discussed
.
How could they not? The product manager and development engineer of GB both post in these threads and always (from what I've seen) offer help and support.
- Feb 12, 2006
- 60,996
- 5
- 220,793
- Disclosures
- Development Engineer-Mesa Boogie, Development Engineer-Genzler (pedals), Product Support-Genz Benz
Let me give you a little insight on this...
As a customer of a product, say a computer, I know personally how frustrating it is to get the run around, have promises made that aren't (or can't) be kept, the time and effort spent in chasing after customer support to then be told it's not their problem and left holding the bag.
Roger, Jeff, Scott and I are regular guys and players just like you guys. We all feel strongly that our customers should be treated just like we would wish to be treated if we had a problem. It seems like a pretty simple common sense concept but evidently it's not all that common anymore.
All we ask is that you guys support all the manufacturers and dealers out there who do offer excellent customer support. There are still some around but their numbers sadly seem to be dwindling.
(If this post violates any CUP, please delete)
As a customer of a product, say a computer, I know personally how frustrating it is to get the run around, have promises made that aren't (or can't) be kept, the time and effort spent in chasing after customer support to then be told it's not their problem and left holding the bag.
Roger, Jeff, Scott and I are regular guys and players just like you guys. We all feel strongly that our customers should be treated just like we would wish to be treated if we had a problem. It seems like a pretty simple common sense concept but evidently it's not all that common anymore.
All we ask is that you guys support all the manufacturers and dealers out there who do offer excellent customer support. There are still some around but their numbers sadly seem to be dwindling.
(If this post violates any CUP, please delete)
