• TalkBass has been independent since 1998. Add your voice.
    Create a free account to reply to discussions, view embedded media, and browse with fewer display ads.
    Join free Log in
    Want zero display ads or expanded classifieds tools? Compare plans.

Resolved: Reverb woes

#221
No response back so far today

So again, sent through Reverbs shipping which basically implies is safe and hassle free for both parties

Sent USPS because that was the only option under $400.

Sent in the factory hardshell case inside the factory box, USPS size limitations dictated that choice

Ric sends the basses to vendors in this exact manner

Basses cannot move in a way that causes damage inside of a Ric case


Box/case were damaged by a forklift

Buyer wanted a resolution before he even inspected the bass


I have hyper pixilated microscope zoom level pics of the neck seam, I am trying to understand if there is ' damage ' or just crude finish in that area as it is an area that on most 4003's is covered by a pick guard

Reverb is stating the ' damage ' was preexisting

I'm just looking for clarity as to what the ' damage' is or is not

Reverb wants the buyer to put the bass back in a damaged structurally compromised case, inside a damaged box and mail it , 3 weeks, 3800 miles and 2 customs points back to me.

No guarantees as to what they will or won't pay for and no guarantee that the bass will arrive safely to me or that they will make it right if it does not

No carrier will pay a claim on a bass sent inadequately

As far as I'm concerned the bass was sold, money changed hands, it was shipped with their ' safe shipping ' , I did nothing wrong, their issue lies with the buyer, USPS and themselves



And that's where we're at
 
#222
9c1ny said:
No response back so far today

So again, sent through Reverbs shipping which basically implies is safe and hassle free for both parties

Sent USPS because that was the only option under $400.

Sent in the factory hardshell case inside the factory box, USPS size limitations dictated that choice

Ric sends the basses to vendors in this exact manner

Basses cannot move in a way that causes damage inside of a Ric case


Box/case were damaged by a forklift

Buyer wanted a resolution before he even inspected the bass


I have hyper pixilated microscope zoom level pics of the neck seam, I am trying to understand if there is ' damage ' or just crude finish in that area as it is an area that on most 4003's is covered by a pick guard

Reverb is stating the ' damage ' was preexisting

I'm just looking for clarity as to what the ' damage' is or is not

Reverb wants the buyer to put the bass back in a damaged structurally compromised case, inside a damaged box and mail it , 3 weeks, 3800 miles and 2 customs points back to me.

No guarantees as to what they will or won't pay for and no guarantee that the bass will arrive safely to me or that they will make it right if it does not

No carrier will pay a claim on a bass sent inadequately

As far as I'm concerned the bass was sold, money changed hands, it was shipped with their ' safe shipping ' , I did nothing wrong, their issue lies with the buyer, USPS and themselves



And that's where we're at
Click to expand...

I don't think the buyer should be out of pocket. It's between you and Reverb - the buyer deserves to be made whole.
 
  • Like
Reactions: BBassBassington, Dominic DeCosa, Amano and 3 others
#223
Polkatronixx said:
I don't think the buyer should be out of pocket. It's between you and Reverb - the buyer deserves to be made whole.
Click to expand...
I agree 1000%
But that's Reverbs job, not mine.
The responsibility left me when I paid for their safe shipping, packed it properly and mailed it off.


If you buy a car from a Chevrolet dealership and hire an insured carrier to deliver the car and the car is damaged in transit do you expect the dealership to buy it back and deal with repairing it and reselling it or do you expect the car carrier to make good on their insurance?
 
  • Like
Reactions: Novarocker
#224
9c1ny said:
I agree 1000%
But that's Reverbs job, not mine.
The responsibility left me when I paid for their safe shipping, packed it properly and mailed it off.


If you buy a car from a Chevrolet dealership and hire an insured carrier to deliver the car and the car is damaged in transit do you expect the dealership to buy it back and deal with repairing it and reselling it or do you expect the car carrier to make good on their insurance?
Click to expand...

No, it's your job and then Reverb can sort that with you. You bought the insurance, you are the one to be reimbursed. That's usually the way it works with insurance.

If I buy something that is damaged, I return it to the vendor and he gives me my money back. Not the vendor's insurer.
 
#225
9c1ny said:
I agree 1000%
But that's Reverbs job, not mine.
The responsibility left me when I paid for their safe shipping, packed it properly and mailed it off.


If you buy a car from a Chevrolet dealership and hire an insured carrier to deliver the car and the car is damaged in transit do you expect the dealership to buy it back and deal with repairing it and reselling it or do you expect the car carrier to make good on their insurance?
Click to expand...

To answer your question re the car: If I buy a car from Chevrolet and Chevrolet arranges to send it to me and it gets damaged, I'd expect Chevy to sort it out and send me a new, undamaged car.
 
  • Like
Reactions: /\/\3phist0, Amano and MD-BassPlayer
#227
9c1ny said:
I agree 1000%
But that's Reverbs job, not mine.
The responsibility left me when I paid for their safe shipping, packed it properly and mailed it off.


If you buy a car from a Chevrolet dealership and hire an insured carrier to deliver the car and the car is damaged in transit do you expect the dealership to buy it back and deal with repairing it and reselling it or do you expect the car carrier to make good on their insurance?
Click to expand...

Unfortunately this is not a car and the buyer purchased from you, not Ric. You are responsible for getting the instrument to the buyer in a safe manner and you took a gamble with the cheaper shipping. The buyer is well within their rights to expect the item to arrive in perfect condition. If it doesn't, then it is up to you, the seller to make it right. You will get the bass back and you should use the insurance to repair it. Then you can sell it again.
 
  • Like
Reactions: Polkatronixx and jnewmark
#228
That's the whole premise of Reverb is to be the vendor for me, I am not the vendor. People go to Reverb.com not 9c1ny.com

That's what they are paid for, and that's what their safe shipping white glove policy you pay for is for

Not so I can do their legwork

Some of you obviously don't care about getting screwed it and shows
 
#229
9c1ny said:
That's the whole premise of Reverb is to be the vendor for me, I am not the vendor. People go to Reverb.com not 9c1ny.com

That's what they are paid for, and that's what their safe shipping white glove policy you pay for is for

Not so I can do their legwork

Some of you obviously don't care about getting screwed it and shows
Click to expand...

No, we (or at least I) think you’re being unrealistic. Reverb is similar to the old classified section in a newspaper. It is not the vendor, you are the vendor and you’re using their service to advertise your goods.
 
  • Like
Reactions: Dominic DeCosa and Polkatronixx
#230
MultiScaleMale said:
No, we (or at least I) think you’re being unrealistic. Reverb is similar to the old classified section in a newspaper. It is not the vendor, you are the vendor and you’re using their service to advertise your goods.
Click to expand...
What's the point of offering ' safe shipping' if it all falls on me especially in an instance where there's obvious wrong doing

Manifest destiny and what not

I'd be happier to deal w USPS direct than this happy horse stuff
 
#231
And what does that do to address the issue they are allowing (forcing) 'my' bass to be shipped to me in a broken case and damaged box?

Is that not blatant disregard for not only 'my' bass but myself also?

I guess you'd be fine with that
 
#232
MultiScaleMale said:
No, we (or at least I) think you’re being unrealistic. Reverb is similar to the old classified section in a newspaper. It is not the vendor, you are the vendor and you’re using their service to advertise your goods.
Click to expand...

But Reverb sold the shipping service. It's not the buyer's fault, it's not the seller's fault, it's the shipper's fault and to me it sounds like Reverb are not making good on their guarantees.

Also, in the UK at least, Reverb do have vendor responsibility. An auction site isn't like Gumtree or FB marketplace in legal terms.
 
  • Like
Reactions: ajkula66 and Jeff Scott
#234
9c1ny said:
And what does that do to address the issue they are allowing (forcing) 'my' bass to be shipped to me in a broken case and damaged box?

Is that not blatant disregard for not only 'my' bass but myself also?

I guess you'd be fine with that
Click to expand...
Well, nothing at this point is going to convince you that you don't have any responsibility here. But, you did agree with Reverb's conditions and policies , when you opted for their Safe Shipping. Eventually you will get some compensation, but its up to them.
 
  • Like
Reactions: Dominic DeCosa
#235
ficelles said:
But Reverb sold the shipping service. It's not the buyer's fault, it's not the seller's fault, it's the shipper's fault and to me it sounds like Reverb are not making good on their guarantees.

Also, in the UK at least, Reverb do have vendor responsibility. An auction site isn't like Gumtree or FB marketplace in legal terms.
Click to expand...
Spot on but hard for some to grasp obviously
 
#239
jnewmark said:
They sold the policy and you agreed to its terms in case of damage. It seems hard for you to grasp that part, but, hey, I'm out too. Good luck.
Click to expand...
Hey if you can pull up some terms and clarity on their ' insurance' I'm all ears
The company changed radically after CME sold it , obviously, and I am finding this out the hard way, that's the point of this thread
 
  • Like
Reactions: CereBassum

Latest posts

Top Bottom
Back