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Resolved: Reverb woes

#241
9c1ny said:
The company changed radically after CME sold it
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Agreed. Now Reverb is no better than EBay or Amazon in terms of reliability, customer service and selling fees. Used to be you'd get a human being and an immediate chat to fix a problem. Now you get a bot and then a form letter in email...

They also let people back out of accepted offers with all sorts of flimsy excuses. They also messed up their searches and listings with "featured items", and they collect sales tax "for you". You need to post a price including the additional tax or you'll get burned when they skim it off.

They are obviously favoring the big vendors who use the site as their main outlet - don't care much about 'the little guy' any more. It wasn't always that way, but getting worse and worse.
 
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#242
9c1ny said:
Yeah because it's BS and you know it
Hard to play devil's advocate on that point huh
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No, I'm being nice because you're personally involved and can't see the reality in front of you. But here is what is going to happen - the buyer is going to get his money back, it will come out of your account or there will be legal action against you to recover the money, the bass will be returned to you and you will need to find someone who will repair it. You can argue with Reverb all you want, but if you become belligerent they will invoke the "in Reverb's sole discretion" clause and tell you good luck. I know that you *think* you should get all of your money back, but that's not the way insurance works. The sooner you understand that, the better it will be for you.
 
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#245
Going by Reverb's Safe Shipping policy, it looks like they're only responsible for reimbursing the seller for the repair of the bass & a new case. Since the bass isn't destroyed, Reverb doesn't have to pay the seller $2700 for it. But what about the diminished value of the bass after it's been repaired?

Either way, the buyer should be refunded with no hassles. This has been a good thread to read through because I plan on selling a bass on Reverb soon.
 
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#247
MultiScaleMale said:
The biggest danger with a hardcase is when it's standing up vertically and gets knocked over. In that case, all the force is transferred to the headstock and that's usually the cause of the "United breaks guitars" threads and videos.
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Look, it is not reasonable to expect the sender to provide detailed instructions to a shipper on how to handle freight.



More rant:
It is reasonable to assume that a business engaged in some enterprise knows what is involved; they brag about that crap in expensive advertising.

It is not reasonable to put the onus onto poor Schmo Sender to use forklift proof packaging.

It is reasonable to increase throughput to the point that some inevitable breakage occurs just so profit is maximized. It is not reasonable that I or You - the customer - shoulder any of that cost of breakage on top of the price we already paid.

More and more I see previously legit businesses use the unethical practice of frustrating customers out of their money: Fire-walling customer service behind an 'automated' facade, using the "More than usual volume of calls" and such BS.
Claiming stellar customer service while providing none.
 
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#248
I bought a used bass here and the case had forklift damage to the case only. The seller immediately and graciously offered to give me back some cash so we closed the deal with no other issues.
I guess the seller and I believe in what’s fair is fair. He gave up money and I gave up a perfect case. It was a custom shop 60’s jazz bass V. I’d do it again as the seller was very fair with me.
 
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#249
Herrick said:
Going by Reverb's Safe Shipping policy, it looks like they're only responsible for reimbursing the seller for the repair of the bass & a new case. Since the bass isn't destroyed, Reverb doesn't have to pay the seller $2700 for it. But what about the diminished value of the bass after it's been repaired?

Either way, the buyer should be refunded with no hassles. This has been a good thread to read through because I plan on selling a bass on Reverb soon.
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The buyer should definitely get their money back, not their fault the item got damaged, but equally it isn't the seller's fault either. I cannot believe people are defending Reverb in this... the seller used their shipping service, not sure if that is compulsory but who cares, Reverb's shipper damaged the item and now the seller has to lose out? Are those defending Reverb and the shipper insurance agents or something? At least I know to always arrange my own shipping and read the small print... the devil is in the detail.
 
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#250
MultiScaleMale said:
No, I'm being nice because you're personally involved and can't see the reality in front of you. But here is what is going to happen - the buyer is going to get his money back, it will come out of your account or there will be legal action against you to recover the money, the bass will be returned to you and you will need to find someone who will repair it. You can argue with Reverb all you want, but if you become belligerent they will invoke the "in Reverb's sole discretion" clause and tell you good luck. I know that you *think* you should get all of your money back, but that's not the way insurance works. The sooner you understand that, the better it will be for you.
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Once again you skirted my question while taking time to add your redundant 2 cents
 
#252
MultiScaleMale said:
No, I'm being nice because you're personally involved and can't see the reality in front of you. But here is what is going to happen - the buyer is going to get his money back, it will come out of your account or there will be legal action against you to recover the money, the bass will be returned to you and you will need to find someone who will repair it. You can argue with Reverb all you want, but if you become belligerent they will invoke the "in Reverb's sole discretion" clause and tell you good luck. I know that you *think* you should get all of your money back, but that's not the way insurance works. The sooner you understand that, the better it will be for you.
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That's a really aggressive response. Shocking.
 
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#255
ficelles said:
The buyer should definitely get their money back, not their fault the item got damaged, but equally it isn't the seller's fault either. I cannot believe people are defending Reverb in this... the seller used their shipping service, not sure if that is compulsory but who cares, Reverb's shipper damaged the item and now the seller has to lose out? Are those defending Reverb and the shipper insurance agents or something? At least I know to always arrange my own shipping and read the small print... the devil is in the detail.
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How was I defending Reverb? Don't you also agree that they should pay for repairs and a new case? If the base is some how internally messed up to the point it's pretty much totaled, then I think the seller should get his money back. Unfortunately, that's only $2500. I don't think that's fair but those are the terms of that shipping policy.

Edit: Forgot to mention it's totally unacceptable that Reverb wants the buyer to ship the base back in the broken shipping box.
 
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#257
9c1ny said:
And what does that do to address the issue they are allowing (forcing) 'my' bass to be shipped to me in a broken case and damaged box?

Is that not blatant disregard for not only 'my' bass but myself also?

I guess you'd be fine with that
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You could send a case to the buyer or ask them to buy a new case for you locally if you send them the cash. I guess there is a chance of damage to that exact spot, but it's unlikely. How do you expect to get the bass back to you? And I know that you don't want it returned to you, but that's really not how the insurance works. Surely you understand that by now. It really looks like you want to stick it to the buyer.
 
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#259
MultiScaleMale said:
You could send a case to the buyer or ask them to buy a new case for you locally if you send them the cash. I guess there is a chance of damage to that exact spot, but it's unlikely. How do you expect to get the bass back to you? And I know that you don't want it returned to you, but that's really not how the insurance works. Surely you understand that by now. It really looks like you want to stick it to the buyer.
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Yeah bro you pulled my card
My goal all along was to " stick it " to the buyer
Thanks for clearing that up for everyone confused by my intents
 
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#260
ficelles said:
The buyer should definitely get their money back, not their fault the item got damaged, but equally it isn't the seller's fault either. I cannot believe people are defending Reverb in this... the seller used their shipping service, not sure if that is compulsory but who cares, Reverb's shipper damaged the item and now the seller has to lose out? Are those defending Reverb and the shipper insurance agents or something? At least I know to always arrange my own shipping and read the small print... the devil is in the detail.
Click to expand...

To be clear - I am not defending Reverb. I am saying the seller needs to refund the money to the buyer and then get his money from Reverb. And he's likely to be reimbursed for the cost of getting his bass fixed. Whether that's fair in the scheme of things is a separate issue.
 

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