Resolved: Reverb woes

[9c1ny]

Update for the day


I appreciate the points you've raised in your response. I'm going to pull all of this together and submit this to my team for review. The photos as well as the buyers location are speedbumps I'd like to get over to get this resolved. At this time, the guitar is not considered a total loss and a full refund is not an option. My team and I will take a deeper look at this and see what options we can find. Thank you for your understanding.

 

[9c1ny]

Not even close to the truth. I still have proof of how you paid me only $900 Via Paypal for a $3000 bass.
I thought I was getting scammed. By the time I realized what was happening, You had already started a thread bashing me. You have a problem dealing with people and are just proving it once again with this very thread.
You are dissing older, wiser people who are trying to help you.
You need to work with the Buyer to get your RIC back safely. Instead you are fighting with him over a refund he's 100% entitled to.
Those are the facts whether you chose to believe them or not.
You should have already asked the buyer in a very nice way to please get the RIC back to you as safely as possible. Maybe even offer some extra $$ for a better box.(like the one the bass came in from Sweetwater).

Haha
I have plenty of screen shots from you and you know what really happened
Just stop
I'm not going to get the thread shut down arguing with you or posting your antics

 

[FunkHead]

Haha
I have plenty of screen shots from you and you know what really happened
Just stop
I'm not going to get the thread shut down arguing with you or posting your antics

Edited, This guy is not worth getting Suspended for.
I am out. All the right advice was given and OP just doesn't want to hear it.
Good luck.

 

[DJ Bebop]

 

[9c1ny]

Not even close to the truth. I still have proof of how you paid me only $900 Via Paypal for a $3000 bass.
I thought I was getting scammed. By the time I realized what was happening, You had already started a thread bashing me. You have a problem dealing with people and are just proving it once again with this very thread.
You are dissing older, wiser people who are trying to help you.
You need to work with the Buyer to get your RIC back safely. Instead you are fighting with him over a refund he's 100% entitled to.
Those are the facts whether you chose to believe them or not.
You should have already asked the buyer in a very nice way to please get the RIC back to you as safely as possible. Maybe even offer some extra $$ for a better box.(like the one the bass came in from Sweetwater).

Weird, not how I remember it

 

[Herrick]

I'm still collecting facts and pleading my case w Reverb.
Reverb policy is also not to process a refund until you receive the item back.
So feel free to cry about how I'm personally harming this guy and putting him out and blah blah blah

So it's up to the buyer right now. Hopefully Reverb sent him money for a new box. Hopefully they can close up that messed up case good and secure. Hope it works out for both of you.

 

[BobKos]

I agree 1000%
But that's Reverbs job, not mine.
The responsibility left me when I paid for their safe shipping, packed it properly and mailed it off.


If you buy a car from a Chevrolet dealership and hire an insured carrier to deliver the car and the car is damaged in transit do you expect the dealership to buy it back and deal with repairing it and reselling it or do you expect the car carrier to make good on their insurance?

You are not a Ric dealer so this analogy does not apply. Let me fix this:

If you buy a USED car from a USED CAR dealership and THE USED CAR DEALERSHIP hires an insured carrier to deliver the car and the car is damaged in transit do you expect the dealership to buy it back and deal with repairing it and reselling it or do you expect the car carrier to make good on their insurance?

Answer - I expect the used car dealership to make it right for me right now. So yes- it is the dealership's problem to work it out with the insurance agency. The car is no longer in as-negotiated condition and I would refuse to accept it. As the buyer I had nothing to do with any of the events leading up to the transit damage.

Canada Post has enjoyed one of the worst reputations on the planet for years. You screwed up trusting them and your buyer is a dick for not warning you about them.

 

[/\/\3phist0]

All they need is someone who specializes in saying "No".

Yeah because it's BS and you know it
Hard to play devil's advocate on that point huh

DUDE! they are NOT the "vendor" You are.
they are a "Transaction Broker" (escrow if you will) they handle the flow of money, and act as a platform for communication.
They could be considered a "Service Provider"
They do NOT own your product, You do until the buyer is satisfied with the transaction. (escrow)
the $$ is not yours truely until the "return" window has been closed. (contract fulfilled)

 

[9c1ny]

I guess since everyone feels like they have zero obligation to do anything except list on their site it would be easier to just consign through a store front and call it good
At least when the bass leaves your possession and money changes hands you're done with any obligation

I can fully appreciate why people walk in to guitar center and walk out with cash

 

[Kubicki Fan]

The refund comes from you. The payment for your claims goes to you, so the refund comes from you. Effectively you're holding the buyer hostage.

I would agree with the above also.

OP, If you buy a bass from a store and something like this happens, you as buyer wouldn't want to be saddled with trying to sort it out with shipper/insurer. Further, you wouldn't want to be waiting for a refund from the store until they sort it out, either. You wouldn't feel like a valued customer.

I am very sympathetic to your plight, and hope that Reverb makes things right. However, in this transaction you are the "store". You should refund if you are satisfied that the buyer didn't damage the bass.

 

[donahue]

I've been thinking about this a bit. Imo I think you should want the bass back and might even make out better in the long run.

Let's play hypothetical: you get the bass back and it has structural damage: you will probably get the $2500 and most likely get to keep the bass for parts, experimentation, repair etc. You will make out on top

Or

You get the bass back and it is totally playable but has finish flaws. You get a quote for a refinish. It will be expensive. You get a fat check for say a grand, but now you have Ric and if you can live with the finish flaws you make out with a "beater" Montezuma Ric plus cash. Heck you could even keep the "$1000" and probably sell it with the finish flaws for say $1500-$1700 and still make out ok.

Contact Larry Davis down in FL for a repair quote he's one of the best at Rics and is not cheap

I wouldn't worry about it too much. Reverb insurance is a biotch to get going on a claim solution but its not a scam and they will do you ok in the end. They won't hang you out to dry. I've been on both ends of a reverb claim and both worked out.

 

[bizzybass]

I originally saw the thread last night. I didn't read every single response but I don't see it necessary.

I think this is being looked at incorrectly. Neither the seller or buyer should have to be the loser in this situation
It's really as simple as this. Insurance was paid for. The bass left packed as well enough. The box was abused overwise the bass would be fine. Ric cases offer plenty of form-fitted protection.

Reverb needs to refund the buyer and the bass ships back to Reverb. They can decide if they want to repair or wholesale it or whatever they choose. The seller shouldn't have to deal with a compromised bass just as the buyer shouldn't have to keep it.

 

[9c1ny]

At this point I just want clarity on is it damage or is it just rough finish from the factory in that spot

I'm not taking it back if it's undamaged

If there is damage I want to see and document the extent of it so I obviously have a leg to stand on if it were to arrive back with extra damage

I also want to make sure that it will be secure and packed properly in light of the fact the case is broke and the box damaged.

That being said if that's what it is I will refund the buyer when I physically receive the bass.

I'll assess the situation from there but I'll likely list it here or in Craigslist for sale as-is

 

[9c1ny]

I originally saw the thread last night. I didn't read every single response but I don't see it necessary.

I think this is being looked at incorrectly. Neither the seller or buyer should have to be the loser in this situation
It's really as simple as this. Insurance was paid for. The bass left packed as well enough. The box was abused overwise the bass would be fine. Ric cases offer plenty of form-fitted protection.

Reverb needs to refund the buyer and the bass ships back to Reverb. They can decide if they want to repair or wholesale it or whatever they choose. The seller shouldn't have to deal with a compromised bass just as the buyer shouldn't have to keep it.

This is how it worked under Chicago Music Exchange, apparently Etsy has different values

 

[vinlander]

Not a specialist in transaction laws by any means, but I think the buyer is definitely deserving a refund but when?
As far as I know buyer still has the bass and the seller would issue a refund before getting the good back?
What if now it gets lost or the buyer starts playing game?
I would say the shipping back cost shall be on the seller but not a full reimbursement yet.
I would think the buyer gets his money back when the bass is back in the seller's hands.
When you return something do you get your money back before sending back the good?

 

[Polkatronixx]

Not a specialist in transaction laws by any means, but I think the buyer is definitely deserving a refund but when?
As far as I know buyer still has the bass and the seller would issue a refund before getting the good back?
What if now it gets lost or the buyer starts playing game?
I would say the shipping back cost shall be on the seller but not a full reimbursement yet.
I would think the buyer gets his money when the bass is back in the seller's hands.
When you return something do you get your money back before sending back the good?

I think the buyer should send it back to the seller. When the seller receives it, he should return the money the buyer paid for it. Then the seller should take the bass to a luthier to get a damage assessment. If it is a total loss, the seller should get the fair market value of the bass. If it is repairable, the seller should get the estimaged repair cost. Reverb should then - if they want to - pursue USPS for reimbursement.

 

[ELG60]

Anecdotal evidence aside, it's been my experience, over the thirty-three years in the insurance claims industry, the last twenty-seven, advocating for the policy holders, that the Insurance Contract will control the decision, subject to any and all relevant Statutes, Case Law, and Administrative Codes, which may apply.

This may very well be complicated by the multinational jurisdictional issues. The first step I'd undertake would be to request a Certified and True copy of the contract (policy). Then proceed with my demands based upon what it covers and how it addresses settlement of a loss.

You may be able to argue for diminished value as well as for the physical damage cost if you are unable to legitimately claim a total loss. My experience is that it's all about leverage and has little to do with what's "fair and right," unfortunately.

 

[DJ Bebop]

When you return something do you get your money back before sending back the good?

Sometimes.
I have had money refunded before the item was returned. I've had a refund issued and told to keep the offering item.

So again, sometimes, it depends on the seller

 

[Aaron D]

I just got a 1999 american Fender Pj ,from Reverb ,it was a good easy experience,the only thing that agitated me us the bass I got,the j pickup don't work,the seller said it did,but after looking under the pup,there's no negative wire coming from it,just a POSATIVE,people need to be more transparent as when selling basses,I would've still bought it,I love it,killer bass,but considering I payed almost a grand for it ,I wish he'd a just told me,rather than me finding bitched wiring and spliced factory wires

 

[Yango]

Diamond, of course. A diamond case.

Expensive, but oh so elegant.