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Resolved: Reverb woes
- Thread starter 9c1ny
- Start date
When you responded right after my comment you somehow miss my point. If I were you I wouldn't make it my position to decipher what the current condition of it is. I would insist to reverb that if it's going to be sent back it goes directly to reverb with a refund to the buyer and you not out of dime. Read my comment again about third party insurance/companies self-insuring. River needs to either deal with the insurance carrier or if they're the insuring party then decide what they're going to do with their instrument and leave you at the mix as you paid for insurance. You simply can't accept a LIKE NEW back was shipping damage. This is why you paid for insurance.
My position in short would be after seeing the pictures of the case the buyer sent you that it's an insurance issue for Reverb to handle.
Again neither seller or buyer should have to lose here.
Handle it how you want but that's my two cents.
My position in short would be after seeing the pictures of the case the buyer sent you that it's an insurance issue for Reverb to handle.
Again neither seller or buyer should have to lose here.
Handle it how you want but that's my two cents.
Etsy?
Your version is how it would have been handled a few years ago and how I'd like to see it handled now.
Yes, Etsy, the online craft marketplace.
They bought Reverb a few years ago
To anyone that thinks Reverb is ok for handling it this way, think of how many times Reverb sells their protection coverage and there is no claim, and they get to keep all that money. The profits they make on selling this shipping protection coverage give them plenty of money left AFTER a nice profit margin to pay out the relatively very low percentage of claims vs. smooth transactions. Reverb sells this as if when you buy their protection that it’s an easy, no hassle deal... your instrument gets damaged, we take care of it. But the fact is, it isn’t easy like they make it appear. They make multiple millions of dollars selling insurance and still try to weasel out of their responsibility by placing at least some the burden back on the seller. THAT is BS.
Likewise, my car was rear-ended and insurance paid for the repairs. If I expected them to replace the vehicle every time there was a door ding I wouldn't be able to afford the insurance.
Well, cracking a bass neck joint is equivalent to bending a frame on a car (which would be a total). The insurance company would then write a check to the person and do whatever they decide to do with the car. Also, your willingness (and others with the same mindset) to allow and even defend corporations bending their customers over to make insurance claims still the customer’s responsibility are why big corporations think they can get away with this type of behavior. Reverb is in the used instrument selling business. Surely they can find a luthier to fix it or sell it as is after paying out the loss, much easier than the majority of their customers. And they have the capital to not be financially burdened by that, unlike many of their customers who contributed to their profits by buying this half-assed protection coverage.
I hope no one is arguing that insurance is a scam set up to benefit the insurance company! That would be unheard of!
Yeah, yeah, my pragmatism is evil. Also, is the neck cracked or is the finish cracked? It's not like the terms of the insurance aren't easily read.
If the OP takes it to a luthier, maybe we can find out what the deal is. Right now there are just bad photos and a lot of speculation - and a desire for a 100% payout.
Not a scam, but all about a gamble rated at probabilities...ie life insurance...you are betting you will die within X years and the insurance company is betting you will not. A lot of research and math go into the rates. With Reverb probably a lot of random BS designed exactly to generate income for reverb. No doubt a cash cow. Getting a tech to probably diagnose the bass is what will definitely be needed to win this battle imho. Yes much hassle, but who hasnt hassled with insurance companies. does suck as usual. Find a seller friendly tech
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Not a scam, but all about a gamble rated at probabilities...ie life insurance...you are betting you will die within X years and the insurance company is betting you will not. A lot of research and math go into the rates. With Reverb probably a lot of random BS designed exactly to generate income for reverb. No doubt a cash cow. Getting a tech to probably diagnose the bass is what will definitely be needed to win this battle imho. Yes much hassle, but who hasnt hassled with insurance companies. does suck as usual. Find a buyer friendly tech
No, it's a scam. But most things are. Kind of like buying a limited-edition bass so you can immediately mark it up and sell it on.
Don't confuse commerce with scam. Commerce leverages ignorance, scam loves deceit.
I think what you are saying is that our culture condones the mixing of those two to a shocking degree.
Had to google that one, didn't know what a Vogon was. I only made it about 3 minutes into the Hitchhiker's movie.
Thanks for the correction, the Volgons were a bunch from a different literary enterprise.
Back on topic, I hope that both buyer and seller come out of this satisfied. Otherwise, I will not be using Reverb.
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Ooo, that might be interesting. I'm not a closet Nazi or anything, but I like alternate timeline types of shows / novels. The what if? kind of things.
Your packing was definitely not adequate. Your bass in its factory box was hand loaded into a truck at Rickenbacker, and it stayed in that truck until it was offloaded by hand at Sweetwater. No forklifts, no throwing packages, no switching vehicles. That's all it was designed to do. It's not designed to be adequate for shipping by USPS, UPS or Fedex. That's why Sweetwater ships it to you in an outer box.
If you had shipped directly through UPS or Fedex like you did, your claim would have been denied outright. Your packing definitely wouldn't have met their standards. I suspect USPS would have done likewise. Sure, the bigger box would have cost you more, but that's not their problem. It's up to you to charge enough to cover it.
Whether or not Reverb self-insures is completely irrelevant. You chose to ship through Reverb, you're required to deal with them on the claim. They have the option to repair. You're fortunate to have this much, considering your packing job.
Reverb is a marketplace, you have a store on Reverb. You are definitely the vendor. That's not subject to debate, it's a matter of law.
It's sad that the bass will never be good as new, but that's a risk you take when you ship something, whether it's a special issue or a run-of-the-mill bass that's easily replaceable.
