Resolved: Reverb woes

[bizzybass]

Again, let Reverb know they need to receive the bass and do whatever they want with it. Advocate for your buyer as well as yourself. The buyer shouldn't have to keep it and the seller who paid the insurance certainly doesn't have to accept a compromised bass back. Again, if anyone questions the packing remind them that Ric has been doing it that way for yrs but you're willing to concede on the case as it itself provided excellent packing for the contents, under normal circumstances the bass would still be in the same condition as when it left. I'm telling you, that's how I'd play it. It speaks volumes. It reminds them that the bass had beyond adequate protection as it traveled. It's highly unlikely double boxing it with a done been any help in this case. Hell a wooden crate may not have been enough.

 

[DJ Bebop]

That's a fork lift gouge. Get a lawyer.

 

[Ukko]

One more cardboard box would have stopped the forklift blade huh? HAHAHAHAHA OK

I just sent a Ric from Oregon to St. Paul in its case in the factory Ric box and it WAS accepted by UPS and since it wasn't stabbed with a forklift it arrived perfectly.

One more cardboard box with firm packing in between (preferably with rigid foam).

Sure, UPS accepted your factory RIC box. That's not an agreement to pay a claim if damage happens.

I've received guitars and basses that weren't packed properly and yet didn't suffer any damage. A friend bought a Wal and the seller duct taped the case and slapped a label on it, UPS delivered it undamaged. But if any of these had arrived damaged, the carrier's insurance would have denied the claims. Fact is, forklift damage can happen, boxes can be thrown and land wrong, and if that happens to a bass you sold, you'd better have packed it to their standards if you expect to be reimbursed for the damage.

 

[9c1ny]

One more cardboard box with firm packing in between (preferably with rigid foam).

Sure, UPS accepted your factory RIC box. That's not an agreement to pay a claim if damage happens.

I've received guitars and basses that weren't packed properly and yet didn't suffer any damage. A friend bought a Wal and the seller duct taped the case and slapped a label on it, UPS delivered it undamaged. But if any of these had arrived damaged, the carrier's insurance would have denied the claims. Fact is, forklift damage can happen, boxes can be thrown and land wrong, and if that happens to a bass you sold, you'd better have packed it to their standards if you expect to be reimbursed for the damage.

Disagree
If it were damaged inside an otherwise undamaged box perhaps
wanton disregard for package integrity and subsequent damage should never be speculative as to the fault of anyone other than whoever caused said damage

 

[9c1ny]

Frankly it's both perplexing and sad to me that anyone could try and ' what if ' someone driving a forklift through a box and a hardshell case.

 

[9c1ny]

Maybe we should do a Myth Busters type podcast, kinda like the old try and drop an egg off a roof top undamaged.
You can use your own bass and standard hardshell case, you'll get 2 standard shipping boxes, your choice of foam, peanuts or paper and an hour to pack it.
Then we'll drive a 3 ton forklift into it.
Winner gets bragging rights everyone else gets chastised.
Certainly we'd have a lot of takers right??

 

[Ukko]

Lol ok

Lol all you want. Your snarky attitude won't change the facts. You're not the injured party. The buyer is.

Bottom line: you will be forced to give the seller a full refund if you don't do it voluntarily. Reverb will pay or reimburse you for the cost of the repairs; they're not obligated to total the bass. You will get the bass back and it won't be worth what it was. That's unfortunate, but that's life.

 

[9c1ny]

Lol all you want. Your snarky attitude won't change the facts. You're not the injured party. The buyer is.

Bottom line: you will be forced to give the seller a full refund if you don't do it voluntarily. Reverb will pay or reimburse you for the cost of the repairs; they're not obligated to total the bass. You will get the bass back and it won't be worth what it was. That's unfortunate, but that's life.

Reverb can give them whatever they want, it won't come from my pocket, listening to all the naysayers here has solidified that

 

[jamro217]

Been on enough loading docks to tell you that some of the stuff that goes on is unbelievable. Everything from birds flying into the forklift driver's head causing him to crash (they made a nest in the rafters and were protecting their young), to spilled coffee on the dock causing the wheels to spin out of control (another crash), to screaming dispatchers valiantly attempting to prevent idiotic salesmen's lies to customers realized. That's not even counting some of the employees who'd be better off working from home, if that. Every time you ship something there are a variety of mishaps just waiting to destroy it. The fact is we're lucky not more of our freight isn't mutilated in transit. Not that that is any comfort.

 

[Polkatronixx]

Did the bass with the case weigh less than 10 lbs? Asking for a friend.

 

[The Bass Clef]

You are the store and you are acting like you're the customer. Shipping is your responsibility and understanding the requirements and insurance terms are up to you. Research, don't assume.

We get it, you’re ok with corporations screwing over the little guy with their fine print. Should we technically all read, research, and comprehend every single little “what if” for every move we make in life? Sure. Does anyone except paid lawyers actually have the time or the ability to sift through and interpret all the millions of pages of legalese for everything that could possibly ever go wrong in life? Nope. And corporations employ lawyers all day long to write all sorts of “terms” to make sure of this. But that’s they way it should be I guess, right? Does it make the world a much better place to you? I mean, how awful would it be to purchase shipping protection and actually be protected, without getting most of the burden placed right back in your lap. I think some people just feel warm and fuzzy pointing the virtual finger to others online and saying “shoulda woulda coulda, but you DIDN’T, so shame on you”!

He’s not Guitar Center, he’s a dude who used a well-known website (who presents themselves as taking all the hassle out of online selling) to sell a bass guitar to another dude... in which he then went the extra mile and purchased “shipping protection”... And when the shipper mishandles an item, Reverb has figured out a way to absolve themselves of truly protecting paying customers from incurring expenses and tying up their invested money for potentially months, while still making it seem they “have your back”. Awesome.

 

[MultiScaleMale]

We get it, you’re ok with corporations screwing over the little guy with their fine print. Should we technically all read, research, and comprehend every single little “what if” for every move we make in life? Sure. Does anyone except paid lawyers actually have the time or the ability to sift through and interpret all the millions of pages of legalese for everything that could possibly ever go wrong in life? Nope. And corporations employ lawyers all day long to write all sorts of “terms” to make sure of this. But that’s they way it should be I guess, right? Does it make the world a much better place to you? I mean, how awful would it be to purchase shipping protection and actually be protected, without getting most of the burden placed right back in your lap. I think some people just feel warm and fuzzy pointing the virtual finger to others online and saying “shoulda woulda coulda, but you DIDN’T, so shame on you”!

He’s not Guitar Center, he’s a dude who used a well-known website (who presents themselves as taking all the hassle out of online selling) to sell a bass guitar to another dude... in which he then went the extra mile and purchased “shipping protection”... And when the shipper mishandles an item, Reverb has figured out a way to absolve themselves of truly protecting paying customers from incurring expenses and tying up their invested money for potentially months, while still making it seem they “have your back”. Awesome.

No, I'm not. But the details of what was purchased was not hidden. He's not being screwed over because they're trying to repair the instrument which is clearly, clearly specified in the terms. He's just unhappy with the outcome. Corporations aren't always right and, likewise, the little guy isn't always right.

 

[Polkatronixx]

We get it, you’re ok with corporations screwing over the little guy with their fine print.

That's a bit of a leap. I think there is a difference between pointing out when a person has got the wrong end of the stick and endorsing the system. Whether it's right or fair or whatever (or not) is immaterial - the way it is is the way it is. It's not about the way it "should be".

 

[DJ Bebop]

We assume flying is a safe industry until a plane crashes. We don't read the fine print before boarding, why? Because we expect to reach our destination safe. When we don't, the insurance and attorneys kick in.

Same thing here only less tragic.
Everyone assumes that their shipped products will ship safely until they don't. No one reads the fine print until their products don't make it.

Point? None, just like to see myself talk

 

[9c1ny]

Gotta love when the buyer is reaching out to me asking if I have updates from <agent's name> at Reverb

Way to make sure he's in the loop

Ugh

 

[CereBassum]

It is not the vendor, you are the vendor and you’re using their service to advertise your goods.

Reverb offers shipping and insurance, and COLLECTS SALES TAX FOR YOU - skimming it off your share unless you specify 'tax not included'. And they take a cut based on a percentage of your sale price and other factors.
They also underwrite sales
"Buy With Confidence
Reverb Protection has you covered. We provide a safe community for finding the gear you want"

So they are brokers - middlemen - not just classifieds, like here to TBass. That being the case, they bear responsibility, particularly when you ship through them and use their insurance.

 

[MultiScaleMale]

Reverb offers shipping and insurance, and COLLECTS SALES TAX FOR YOU - skimming it off your share unless you specify 'tax not included'. And they take a cut based on a percentage of your sale price and other factors.
They also underwrite sales
"Buy With Confidence
Reverb Protection has you covered. We provide a safe community for finding the gear you want"

So they are brokers - middlemen - not just classifieds, like here to TBass. That being the case, they bear responsibility, particularly when you ship through them and use their insurance.

That sounds great. Did you read the details or just want what you would like for things to be?

 

[CereBassum]

Did you read the details or just want what you would like for things to be?

I have been dealing with Reverb for years and sold gobs of gear on there - I know their practices, have read through lots of bills and statements from them, and I cited a direct quote from their website in the post of mine you quoted. (I also know more than a wee bit about law...) Reverb is more like Amazon than the classifieds or Craig's List - and they're getting more that way all the time.

Sorry dude, but to keep it polite, you don't know what you're talking about.

As always, I could be wrong...

This is one of those time when you are wrong.

 

[CereBassum]

That sounds great. Did you read the details or just want what you would like for things to be?

When you buy something on Reverb, guess where the $ goes and who ships the item? Reverb Inc.

There are companies that exist online only and their infrastructure, accounting and shipping is all handled by Reverb.

 

[MultiScaleMale]

I have been dealing with Reverb for years and sold gobs of gear on there - I know their practices, have read through lots of bills and statements from them, and I cited a direct quote from their website in the post of mine you quoted. (I also know more than a wee bit about law...) Reverb is more like Amazon than the classifieds or Craig's List - and they're getting more that way all the time.

Sorry dude, but to keep it polite, you don't know what you're talking about.



This is one of those time when you are wrong.

So are you saying that reverb doesn't have the option to repair the instrument?