Resolved: Reverb woes

[9c1ny]

My reply, to the point


Answers no Xxxx, feel free to give me a call if you want to hear it instead of read it
Thanks

 

[MultiScaleMale]

Time to Lawyer up I'd think.

You could, but....

6. Disputes, Arbitration, Class Waiver, Waiver of Claims and Venue


(A) JAMS: In the event a dispute arises between you and Reverb, please contact Reverb. Any dispute arising from or relating to the subject matter of this Agreement shall be finally settled by arbitration in Cook County, Illinois, using the English language in accordance with the Arbitration Rules and Procedures of Judicial Arbitration and Mediation Services, Inc. ("JAMS") then in effect, by one commercial arbitrator with substantial experience in resolving intellectual property and commercial contract disputes, who shall be selected from the appropriate list of JAMS arbitrators in accordance with the Arbitration Rules and Procedures of JAMS. The prevailing party in any arbitration or other proceeding arising under this Agreement shall be entitled to receive reimbursement of its reasonable expenses (including reasonable attorneys' fees, expert witness fees and all other expenses) incurred in connection therewith.

 

[C Stone]

Eliminating the carrier

She probably said eliminating

Weird, given it was the carrier/shipper that caused the actual damage.

"We're eliminating the carrier from the conversation" sounds more like reverb has no choice but take responsiblity because reverb did not purchase any insurance from the carrier.

 

[MultiScaleMale]

Eliminating the carrier

"We're eliminating the carrier from the conversation" sounds more like reverb has no choice but take responsiblity because reverb did not purchase any insurance from the carrier.

I read it as they handle the claim for the seller.

 

[C Stone]

I read it as they handle the claim for the seller.

They handle the claim for themselves...since they are admittedly on the hook for 'self insuring'. They assume the responsibility and need to make good on thier gamble...

 

[MultiScaleMale]

They handle the claim for themselves...

Objection. Speculation.

 

[9c1ny]

Hey we'll give you 2 weeks to sell more gear to make up for the damaged gear we're taking no responsibility for!


"With the refund, you have a 14-day period to get make up the negative balance with additional sales on the site."

 

[Polkatronixx]

In case anyone missed it here it is -



"You purchased Reverb Safe Shipping for your sale of this Rickenbacker. That means we're illuminating the carrier from the conversation in regard to damage and lost shipments."

" Illuminating" sounds more like insulating aka they have no insurance with the carrier

They are short selling coverage and then trying to weasel out of it when their luck craps out

I think they meant "eliminating" as in they are taking the carrier out of the equation.

 

[9c1ny]

I think they meant "eliminating" as in they are taking the carrier out of the equation.

Yes as in taking the insurance out of the equation, as in there is none.
They hedge their bets and handle claims on a case by case basis without any posted guidelines or criteria as to how the process works

 

[DJ Bebop]

I can also offer to have this shipped directly to the repair tech of your choice. Can you let me know how you would like to proceed?

If you'd like to speak over the phone, you can schedule a call here at your convenience.

Best,

Yes ship it here for evaluation.

Rickenbacker International Corporation
3895 S Main St, Santa Ana, CA 92707

 

[9c1ny]

Yes ship it here for evaluation.

Rickenbacker International Corporation
3895 S Main St, Santa Ana, CA 92707

Yeah if I want my money tied up for years instead of months lol
Go right from awful service to another company w awful customer service lol
No thanks

 

[9c1ny]

Objection. Speculation.

Guess that's what happens when they offer no transparency

 

[Polkatronixx]

Yeah if I want my money tied up for years instead of months lol
Go right from awful service to another company w awful customer service lol
No thanks

At some point, you're going to have to get out of the pram, pick your toys up off the floor and compromise.

 

[DJ Bebop]

Yeah if I want my money tied up for years instead of months lol
Go right from awful service to another company w awful customer service lol
No thanks

 

[9c1ny]

At some point, you're going to have to get out of the pram, pick your toys up off the floor and compromise.

First off no idea what a pram is
Are you defending Ric's customer service? Maybe you need to give it a search but it's legendarily bad
My compromise is they can refund the buyer, take possession of the bass and do whatever they see fit with it.

 

[Polkatronixx]

First off no idea what a pram is
Are you defending Ric's customer service? Maybe you need to give it a search but it's legendarily bad

Sorry..."throwing one's toys out of the pram" is a British expression. A pram is a baby buggy.

I am not trying to be mean - though I suppose my language isn't exactly nice - but my point is that you're obviously upset and feel hard done by. Unfortunately, you want what you want and are not willing to compromise. You can dig your heels in and refuse, but you are likely to end up out of whatever money you got for this bass and without a bass.

Maybe it will work out for you. But I think, at some point, you are going to have to work with the seller and Reverb to have the bass returned to you and assessed by a luthier.

Edit: I am under no illusions re Rickenbacker. I play a Ric, for the record.

 

[9c1ny]

Sorry..."throwing one's toys out of the pram" is a British expression. A pram is a baby buggy.

I am not trying to be mean - though I suppose my language isn't exactly nice - but my point is that you're obviously upset and feel hard done by. Unfortunately, you want what you want and are not willing to compromise. You can dig your heels in and refuse, but you are likely to end up out of whatever money you got for this bass and without a bass.

Maybe it will work out for you. But I think, at some point, you are going to have to work with the seller and Reverb to have the bass returned to you and assessed by a luthier.

Edit: I am under no illusions re Rickenbacker. I play a Ric, for the record.

I'm fairly certain after paying almost $400 for fees and shipping it's not unreasonable to expect an item to arrive safely and if not that the burden of the responsibility falls on neither the buyer nor the seller

 

[9c1ny]

Glad they got this one there safely

 

[DJ Bebop]

First off no idea what a pram is
Are you defending Ric's customer service? Maybe you need to give it a search but it's legendarily bad

Yet, you bought a bass from them?

Kidding

 

[9c1ny]

Yet, you bought a bass from them?
View attachment 4160436

Kidding

Yeah apparently I'm a glutton for punishment

Thankfully I've had mostly good luck with the Rics I've had, other than some of them having chunkier necks than I like no issues