OP, it definitely looks like the same bass if you look at the tort figuring. The string through B-string is consistent (at least from what we can see in the photos).
The case looks fine. Either the shipment was intercepted and tampered with, or, he dropped it/stand failure. Little chips, like the ones on the horn, don't happen in a case during shipping.
How long after the delivery did he email you?
I got the message this morning at 10:46. Bass was picked up by buyer at 9:26am this morning.