I bought strings from them last week and they arrived in perfect condition. Also, their pricing is lower than anywhere else I’ve seen. I think you’re being a bit over the top?
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Double Bass String Emporium
- Thread starter BlueDog61
- Start date
String Emporium is great! I’ve ordered two sets of strings from them over the past year and a half and all came shipped in excellent condition.
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UPDATE: Well, String Emporium finally called me back, and have replaced my strings with new ones. They took much longer to respond to my phone calls than other businesses had whenever I have had a problem with an order. So, I assumed the worst. But Nonetheless, String Emporium has indeed fixed my problem. So I just wanted to let people know.
Isn’t it basically just like one or two people working there part time?
Update the title? “String Emporium is great, the least expensive place to buy strings and good customer service- even if your spirocore is a little bent!” Or “string emporium is the best, even if you you have a problem and post about it on the internet before they have a chance to resolve the issue!!”
sorry bluedog,I have just seen too many of these posts where some small thing goes wrong and someone posts on here slandering some well respected bass product or company before the manufacturer or retailer has a chance to do anything.
I very much appreciate a bass specific business such as String emporium and hope a couple of misguided posts from a customer don’t lead to the demise of a company I respect and use. Especially after seeing so many business go belly up in this uncertain time.
Perhaps- “I love string emporium, they sold to me even after I slandered them
On the internet- and even returned my strings free of charge, best customer service ever- even though I slandered them!”
sorry bluedog,I have just seen too many of these posts where some small thing goes wrong and someone posts on here slandering some well respected bass product or company before the manufacturer or retailer has a chance to do anything.
I very much appreciate a bass specific business such as String emporium and hope a couple of misguided posts from a customer don’t lead to the demise of a company I respect and use. Especially after seeing so many business go belly up in this uncertain time.
Perhaps- “I love string emporium, they sold to me even after I slandered them
On the internet- and even returned my strings free of charge, best customer service ever- even though I slandered them!”
It’s like one or two people working there and they have the lowest prices around and you complained about something that wasn’t even an issue and dragged them through the mud during a pandemic. Pretty low blow
Did you ever read the ongoing diatribe from the guy on the BG side who tried to sell his Mesa Boogie to Guitar Center and claims he got screwed on the price? It’s nuts. Back and forth about how he was wronged when he’s trying to sell a dinosaur “heavy as heck” tube amp that many players don’t want anymore. Guitar Center has been fair to me in selling and buying used items over the years; so I see no reason why anyone should bash them online. String Emporium is awesome BTW...
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lol link? Sounds like good fodder for my 8am meeting.
Exactly. I think they get stretched thin sometimes, but they are good people. I'm glad to hear that this story has a happy ending for the OP.
just ordered a finale bow from them, and have ordered strings from them in the past. always fast shipping and the best prices on strings bar none!
good on the OP for changing the title of the thread btw
Pretty sure it’s a family operation. Most times when I’ve ordered over the phone, I’ve spoken with (who I assume) is his son or his wife.
Also, Steve is a working musician.
None of the above is an excuse for anything— I’m really saying that even tho it’s a small family operation, I’ve always had fast and efficient service. So I join the list of those who think you reacted too quickly and too severely. Arizona has recently gone thru their own Covid hot spot turn, as we all know.
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I am thankful to have specialty bass places like SE and Gollihur.
