Ernie Ball said if I feel comfortable to check this, otherwise they’ll take care of it. Interesting to note EB will only pay one way freight, but my dealer Jason at Fret Nation has offered to pick up the return freight if this doesn’t correct the problem. Note there is no mention of shielding, yet…
1) Inspect the jack orientation to ensure that none of the terminals are touching, requires removing the 4 jack plate set screws and gently pulling the jack out
2) Inspect the jack terminals from inside the control cavity location; remove the 9 control plate set screws to ensure that that there is space between the terminal facing the control assembly
Dropbox - StingRay Special Jack Orientation (16).pdf - Simplify your life