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SVT 7 Pro Bought the farm

#101
PopaWoody said:
Update:

I got a phone call from High Energy Systems today. They have been in contact with management at Loud. Loud claims that there are problems with the main board that have not been identified yet.

The Loud manager asked if the techs at High Energy could try to repair the main board. They tried and found that there is just too much wrong with the unit.

So, and this is where it gets interesting, they have offered to replace my unit with a SVT 8 PRO. :ninja:

Since it's been so long and this not going to be repaired anytime soon, they are offering me a replacement head that lists for three times what I paid for the SVT 7.

2500 Watts is way more than I would ever need. I have the SVT 5 Pro in my rack now.

I play out of a single 4x10 GK Neo rated at 800 watts.

Just wow!

I'm going to take that deal just so I can resell it and come out smelling like roses.

I still have faith in the Ampeg name, and the management at Loud for trying to make this right in a way that says.....BAMM!
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Lordy, that is a phenomenal offer! :eek: The 8Pro kicks all kinds of @$$. Congrats!!! :bassist: :bassist: :bassist: :cool:
 
#102
So... the SVT-7 Pro is unrepairable?!? :eyebrow:
I've still not read any reports of any being repaired, only replaced. There seems to be a number of properly functioning units out there, though it seems pretty hit-and-miss.

It's fantastic that Ampeg/Loud is making a strong effort to keep people on their side, but is the 7Pro a doomed model?
 
#103
The SVT 8 came in yesterday. It's labeled designed in the US, manufactured in Korea.

IT IS A LOUD BEAST with ungodly low end punch. I need more time to see what it is capable of, however the power brake thing seems to let you drive the tubes into areas while stile maintaining an respectable audio level.

I am a satisfied ampeg customer. thanks LOUD. :bassist:

Antipodean said:
So... the SVT-7 Pro is unrepairable?!? :eyebrow:
I've still not read any reports of any being repaired, only replaced. There seems to be a number of properly functioning units out there, though it seems pretty hit-and-miss.

It's fantastic that Ampeg/Loud is making a strong effort to keep people on their side, but is the 7Pro a doomed model?
Click to expand...

My unit was in need of a new main board. There are problems with the main board in that unit that have not been identified as of yet. More than likely LOUD is trying to determine what the cause of the failure is before revisions and the whole process of ordering new boards. This would help correct future failure rates.
 
#107
jackcheez said:
Me. I buy what I want, and I want it to work. That's not too much to ask.

I'm an Ampeg fan too. I own 2 SVT's and a V4-B. That said, I don't think I would buy anything new from them any more.
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well i'd like to buy stuff that never breaks either, but that's living in a dream world. it's what happens when it breaks that counts. in this case, ampeg handled it righteously imho.
 
#109
PopaWoody said:
The SVT 8 came in yesterday. It's labeled designed in the US, manufactured in Korea.

IT IS A LOUD BEAST with ungodly low end punch. I need more time to see what it is capable of, however the power brake thing seems to let you drive the tubes into areas while stile maintaining an respectable audio level.

I am a satisfied ampeg customer. thanks LOUD. :bassist:
Click to expand...

We need to start an 8Pro club. :smug: :cool: :D

Seriously, though, this is one of the most impressive heads I have encountered and one of the best implementations I have seen of class-D/SMPS in a bass head. And all this despite the fact that it is an older design, as far as class-D/SMPS goes. :cool:
 
#112
aborgman said:
"Breaks" doesn't equal "design flaw"

This sounds like a known design flaw, not regular "breakage"
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don't know enough about it to comment, but there are folks who have 7 pros that work very well. and even if it is, as long as they make good on it, that's more than you can expect from microsoft and all their buggy crap ;)
 
#114
JimmyM said:
don't know enough about it to comment, but there are folks who have 7 pros that work very well. and even if it is, as long as they make good on it, that's more than you can expect from microsoft and all their buggy crap ;)
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Being better than Microsoft is like being slightly less evil than Satan...


In this case I'd say their repair/customer service was great - much more than can be expected. Now, that may be a case of "We gave you an upgrade because we're afraid if we just replace your unit you'll get another lemon"

If this is a known ongoing problem, good CS doesn't cut it. You have to stop selling the unit until you identify and fix the issue, and you recall the units that predate the fix.
 
#115
aborgman dude that's just not how big business works. To us consumers that sounds like an ideal plan. However this idea you have is rather impractical at the manufacturing level.

They are doing the right thing by analyzing the source of failures before running another batch of circuit boards. To pull every single 7 from the shelves and recall them would be economically disadvantageous.

Taking care of the customer this way speaks volumes about this company.
 
#117
PopaWoody said:
aborgman dude that's just not how big business works. To us consumers that sounds like an ideal plan. However this idea you have is rather impractical at the manufacturing level.
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Not really impractical.

It's expensive. It's the right thing to do, but it's expensive.

It's certainly do-able though. Intel recalled the 1.13GHz P3 processor while I was working there, and I guarantee that what WAY more money than what pulling the SVT7 would cost.

PopaWoody said:
They are doing the right thing by analyzing the source of failures before running another batch of circuit boards. To pull every single 7 from the shelves and recall them would be economically disadvantageous.
Click to expand...

Of course it would be economically disadvantageous. Screwing up SHOULD be economically disadvantageous.

PopaWoody said:
Taking care of the customer this way speaks volumes about this company.
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It says great things about their customer service... but if this is a known flaw they're selling, it also says a lot about their QC and pre-release testing... and those things aren't so good.
 
#118
aborgman said:
If this is a known ongoing problem, good CS doesn't cut it. You have to stop selling the unit until you identify and fix the issue, and you recall the units that predate the fix.
Click to expand...

In these things, very often there is a fairly clear-cut determination.... one that 'does do it" has the flaw, and one "that does not" does not have it. It may be that they have that sort of situation, where the flaw is testable, and if not found won't appear later.

This may either be a proof that is not the case, OR a unit that snuck through their test procedure.
 

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